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The Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business.
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Utilizing JOANN's Hearts, Hands, Minds and Inspire, the Key Holder will find success in their role! The Key Holder creates an exceptional in-store experience and provides excellent customer service by interacting and engaging with customers.
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The Key Holder will also embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire. The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place.
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Works closely with Store Management to identify key tasks and assists in delegating them to Team Members. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week.
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Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand. Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.
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JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.
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JOANN is an Equal Employment Opportunity Employer. Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events. Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
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Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location. Minimum - 1+ years of supervisory experience in a customer centric environment. Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
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Long-term disability and Company-paid Short-term disability. Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
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Summary The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! INSPIREWorks closely with Store Management to identify key tasks and assists in delegating them to Team Members.
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401(k) Retirement Plan with an employer % match and Employee Stock Purchase Plan. Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.
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All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.
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May act as MOD to open/close store when no member of store management is present. to and from backroom and sales floor. Collaborates with other Team Members or store management on projects in a professional manner.
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Hours are scheduled according to needs of the store and the team member's availability. Read written instructions, reports, and other information on paper and computer screens. Works with store management to identify opportunities to drive the business and increase sales/profit.
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Nothing in this job description should be construed as an express or implied contract of employment. Unloads freight from the truck and sorts it according to company procedures. Lift boxes from the truck and receiving area, place and arrange items on shelves and racks.
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Title: key holder Company: Jo Ann Stores
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