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You’ll work actively with our broad SaaS portfolio and endpoint management suite, including technologies such as Jamf, Okta, Slack, and a stack of hundreds of other SSO-integrated apps. As an IT Support Specialist, you will play a critical role in supporting the operations of all Latticians globally and proactively ensuring world-class functionality of Lattice’s New York office.
$105,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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We deliver the market-leading enterprise SaaS solution for managing third-party risk and compliance, helping Global 2000 companies protect their brand, build customer trust, and drive principled performance.
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Team members are responsible for providing quality customer service as well as activation and technical support. Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues.
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Your mission is to be one of the best customer support advocates in the industry. The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology.
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Due to an internal move we are looking for a new Senior Customer Success Manager (CSM) to join our North American Customer Success team. This role will ideally suit a strong account manager with extensive enterprise SaaS sales experience.
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Skills and Experience 3 – 5 years’ experience in Product Management, Marketing, or Customer Success for B2B SaaS. Job Summary We are looking for a self-motivated and entrepreneurial Product Manager who will support the execution of the product roadmap for our Contract Management platform.
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The Opportunity To achieve our ambitious goals, we’re looking for an Analyst to support our Customer Success business as part of our Revenue Operations team. Within Your First 30 Days, You Will Meet with Customer Success leaders, cross-functional partners, and members of your Revenue Operations team to understand their priorities and how you can support them.
$189,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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This position reports to the Senior Manager of Engineering Customer Support, or another senior management personnel that the President of the Company may designate. As a Customer Support Administrator, you will play a crucial role in providing exceptional customer service and managing administrative tasks.
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Experience in a technical customer-facing role (Support Engineer / Customer Success Manager / Sales Engineer / Solutions Architect). 7+ years of related work experience in full-cycle SaaS, post-sales customer management experience, as an Account Manager or related cross-functional role like Customer Success Manager or Sales Engineer.
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At Aeris, we are at the forefront of the IoT revolution, connecting more than 70 million cellular IoT devices globally in our IoT Platform Services via our telecom operator partners and enterprise customers, providing cutting-edge SaaS solutions that enable businesses to harness the power of connected devices.
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Project Management: Manage Customer Zero projects from inception to completion, including reporting, tracking, and KPI determination to ensure program success. The world’s most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to work faster across applications.
$223,000 a yearFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Proficient in design, architecture, delivery, support and administration of Saas platforms and MDM platforms (e.g., Atlassian, O365, Gsuite, JAMF, Intune, Azure), and configuration management tools.
$150,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Description POSITION DESCRIPTION As a Customer Support Administrator, you will play a crucial role in providing exceptional customer service and managing administrative tasks. 2 to 5 years of experience in administrative, customer service, or customer support.
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You will take ownership of customer issues escalations as a member of the IT support staff applying your understanding of systems within multiple applications in our tech stack. · Provide the very best customer service experience for all bricksters when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce.
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We are a Unix shop, with Macintosh and mixed SaaS and on-premise tools such as Okta, Jira, Confluence, Slack, and Google Workspace. Slack, Okta, or similar SaaS tools. The IT Operations Technician will be part of the Operations team and perform first-class help desk support in addition to laptop installations, asset management, user provisioning, patching, and support security protection configurations.
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saas customer support jobs Title: project manager Company: Intercontinental Exchange Holdings Inc
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When Rage Applying Strikes: How to Identify Unserious Candidates
As the job market remains highly competitive, we have seen a surge in "rage applying." This is when candidates apply to multiple jobs, often without considering whether they are truly interested in the role. Rage applying goes hand-in-hand with quiet quitting. Often, employees want to entertain the thoughts and feelings of leaving their job, but they aren't necessarily serious about leaving yet. Meanwhile, other employees engaging in this trend are actually trying to find a better role. As a recruiter, it can be hard to identify who are the real applicants in a sea full of quiet quitters, but understanding rage applying and identifying red flags will certainly help.
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In today's competitive job market, writing quality job ads is critical for attracting top talent to your organization. While networking and candidate referrals are prime real estate for finding qualified candidates, nothing beats the tried-and-true method of writing an extraordinary job ad. But while writing a great job ad is the first step, what's more important is increasing visibility. You could have the most detailed, well-written ad on the internet, but if no one sees it, then you are wasting time (and potentially money!). Employers often believe that job boards are the root of the problem, but you can learn how to increase job ad exposure by tweaking a few steps of your recruitment process.
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The job market has shifted significantly in recent years. The accelerated adoption of technology has not only pushed many companies into remote working arrangements but also increased the availability of supporting tools and technologies (i.e., video conferencing and collaboration software).
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Building a candidate pipeline through a great internship program for local college students and recent graduates at local universities is a great and cost-effective way to attract and retain top talent. By offering meaningful and impactful work experiences, regular feedback, coaching, and mentorship, you can create a positive internship experience that will make your organization a sought-after destination for future employees. This not only benefits the organization in the short-term but also in the long-term, as you'll have a pool of well-trained and experienced candidates who may be interested in full-time employment once they graduate. Furthermore, building relationships with local universities and college students can increase brand awareness and build a positive reputation for your organization in the local community.
Hiring Transparency
Transparency in hiring refers to the open and honest communication and information sharing that takes place between employers and job candidates. It encompasses all aspects of the hiring process, from posting job descriptions to providing feedback on performance during and after the interview process. In today's job market, hiring transparency has become increasingly important for both employers and candidates alike.
Recruitment strategies that are weird, but actually work
In the current candidate-driven job market, recruiters are looking for unique ways to attract talent. Some have resorted to even (dare we say it?) recruitment strategies on the border of weird and wacky. What can we learn from the unusual recruitment tactics that are being used and actually getting results? Here’s a rundown of some unique recruitment strategies that actually work.
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If you’re like most of us, you’d love to be wealthier. Having more money would alleviate stress. It would make it easier to pay your bills and buy nicer things. Maybe it’d allow you to spend more time with your kids and go on more vacations. You’re not alone if you wish you could somehow earn a more significant income.