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Assist the Senior Delivery Manager with Directing and managing a team of IT professionals, fostering a culture of accountability, continuous improvement, and high performance to meet and exceed service delivery standards.
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As a Service Delivery Manager, you will primarily be responsible for managing the performance of services to larger and high priority clients as per agreed contracts and ensure that service levels are achieved to our customers in the Energy, Enterprise, and Maritime industries.
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Service Delivery Manager (SDM) Service Delivery Manager. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies.
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The Service Delivery Manager's role is to develop and manage partnerships with clients and manage the daily implementation of these partnerships to address customer challenges. Bachelor's Degree or 5 years' experience with Service Delivery, Project Management or business consulting, MBA preferred, or equivalent education, training or experience preferred.
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CACI is seeking a ServiceNow Service Delivery Manager to join our team in Arlington, VA. ServiceNow Service Delivery Manager. Ability to manage platform team, managed service provider and stakeholders.
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As an internal Senior Service Delivery Manager with Presidio, you will be responsible for managing the data lifecycle of customer(s) provisioning for Presidio Managed Services. Perform Service Delivery Manager function for large, complex, and high touch customer within the region.
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Service Delivery Managers are responsible for establishing, maintaining, and managing strong relationships with Clearwater's clients, serving as the main point of contact and ensuring ongoing client engagement, from the daily user to decision maker level.
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The Service Delivery Manager (SDM) role is to act as a liaison between Avaya Services and customers to ensure customer satisfaction and to meet operational service level agreements based on contractual obligations.
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For support escalations, the Service Delivery Manager ensures effective resolution of escalations by serving as a point-of-contact to the customer and as a customer advocate to internal teams.
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As the IT Service Delivery Manager, you will play a crucial role in ensuring the smooth operation of IT services within our organization. A minimum of five years in IT service delivery.
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The Service Delivery Manager will be responsible for customer service improvement and supporting vendor management. The Service Delivery Manager will be responsible for overseeing daily operational success and supporting the team in identifying, researching, and resolving technical problems throughout the organization.
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Manages a technical team of service providers and business analysts to provide support to properties using the digital mobile products, Mobile Key, Mobile Check-In, Mobile Dining and GXP. Also is a member of the leadership team that provides critical incident and leadership escalation support for property issues related to Property Management Systems, Business Applications, Infrastructure, and vendor supported services through engagement of L2, L3, Network, and infrastructure teams.
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Effectively serve as the point of escalation to the program management function across internal teams, ensuring effective and consistent service delivery. Identify and leverage service delivery and customer care best practices, processes and procedures across account sites and geographies.
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Partner with Service Operations regarding service parts planning, procurement and inventory and vendor management processes. Establish and maintain a strong governance program with the customer based on communication of value delivery and key performance indicators in order to drive continuous improvement efforts.
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Accountable for the identification, development and delivery of Continual Service Improvement plans and initiatives to reduce operational costs and enhance operational efficiencies. Conducts regular service reviews with assigned clients, acting as a client advocate with multiple internal teams to address any service deficiencies.
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delivery service jobs Title: service delivery manager Company: Inc
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