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Workforce planning - analyze workforce utilization & productivity and determine the steps needed to prepare for future staffing needs, while focusing on customer requirements and organization’s objectives.
$90,000 - $95,000 a yearFull-timeExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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Provides expert problem management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit.
$90,000 - $95,000 a yearExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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The companys DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.
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The Service Management Account Lead provides high level support to the Delivery VP in relation to implementation of business objectives and initiatives and undertakes a wide range of business administration coordination activities.
$90,000 - $95,000 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Achieving productivity improvements (KPI:Value for customer, enhanced margin and P&L performance) All internal Service Management roles and other functions. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
$90,000 - $95,000 a yearFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Their duties also include building customer and company relationships that generate revenue through current business or new business/renewals. Cooperating on building account plans and service strategies with customers.
ExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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Provide Business Intelligence (BI) and data visualization support, which includes, but limited to support for the online customer service dashboards and other ad-hoc requests requiring data analysis and visual support.
ExpandApply NowActive JobUpdated 27 days ago - UpvoteDownvoteShare Job
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Effective, efficient resolution of customer (internal) problems/issues, leveraging resources. LSS Green Belt Certification. Employee Engagement activities - Complete/lead all HR activities for teams including hiring, retention, succession planning, training/development (PDP), performance management (PIP), coaching/counseling, team building, & reward/recognition practices.
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Regional Service Delivery Manager will manage and oversee Network Operations for customer - assigned sector. in Service Management related to Network, Managed Services, CPE, Security, Applications, Hosted / DCS Services, IT Services, Unified Communications.
Full-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information. Strong customer service skills.
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Experience in Service Management related to Managed Services, CPE, Security, Applications, Hosted / DCS Services, IT Services, Unified Communications. Role: IT Infrastructure Service Delivery Manager.
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This includes but not limited to purchasing, manufacturing planning, repair depot, engineering, quality, regulatory, customer service and document control. Work closely with production planning and the repair depot to insure we are meeting customer expectations and desired customer service level.
$40 - $42 an hourFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred. Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets.
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A service delivery manager is vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. As service delivery manager you will be responsible for making sure that services are being seamlessly delivered to the clients, oversee a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking SLA’s and KPIs, and managing budgets.
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Management of the IT Service Delivery Team including responsibility for delivering services to the customer for midrange services. Previous experience of IT Service Management & ability to work with virtual and global teams.
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customer service jobs Company: Hcltech
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