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Serves as a technical expert in multiple highly specialized areas like Citrix Virtual Apps and Desktops, Provisioning Methods, Storefront, Citrix ADC and Citrix Gateway. Serve as the expert in cloud support and migrations of Citrix and application virtualization technologies, recommending solutions to support and enhance existing systems.
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Directs and coordinates activities of LTS (Local Technical Support) staff engaged in computer operations/End user Support/Hands and Feet support by performing the following duties personally or through subordinates.
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Lead a team of Salesforce developers, provide solutions, technical Mentoring, code review, performance tuning and coaching of the development team, Provide technical support to peers & juniors.
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Candidate need to have 15+ years of experience of QAD ERP work experience, functional as well as technical side customizing and developing new modules using Progress 4GL. Excellent verbal and writing communication skills to support user s on day to day support activities.
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IT Support (DSS) Engineer. To provide telephonic and remote trouble shooting support. Experience in End-User computing devices(Computers, peripherals) and Printer Support. (3) To develop and guide the team members in enhancing their technical capabilities and increasing productivity.
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Technical assistance to team on Ansible/Ansible Tower implementation, configuration,playbook/module development and Support. Administer Ansible infrastructure, perform maintenance and configuration and provide SME level support.
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Provide staff with the following skillset to ensure a) Excellent customer service skills b) Excellent English communication skills with a global client base c) Two to five years of proven, qualified related work experience in a comparable environment d) Preferred work experience in technical support role but not required e) Required Education: B.Sc in Computers, BCA in Computers, B.Tech/B.E. in any stream.
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To provide support for on call escalations and doing root cause analysis of given issue (2.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.
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To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
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User Support: Provide hands-on technical support and guidance to end-users in person at their desks or workstations. Incident Management: Log and track support incidents in a ticketing system, ensuring timely resolution and escalation of critical issues.
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Implementation & support experience specifically in the area of O365, MS Teams, Skype for Business 2015, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical.
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To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
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Job Description (Posting.
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Job Description (Posting.
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JD attached (1.) Job Description (Posting.
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technical support jobs Company: Hcl Technologies
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