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As our Customer Service Manager, you will be responsible managing all sales and margin generating activities of our sales associates, ensuring that the sales floor is properly set and that the staff is properly engaged to provide a great customer experience, all while creating and nurturing our culture of integrity, inclusion, musical passion, and respect.
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Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. A few special characteristics that make our Customer Service Managers successful: Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties.
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Create a great customer experience, including any customer service issues, ensuring the sales floor is clean, organized, and ready for the customers. Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound.
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Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
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Communicating and collaborate with the Store Manager and Operations Manager. Provide ongoing coaching and feedback to all associates, manage completion of and timeliness on all Guitar Center University activities including annual performance reviews.
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Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.
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This position is eligible to participate in the Guitar Center Company bonus program based on Company performance. Acting manager in charge when necessary. Why Guitar Center.
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For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Selling : Able to work through GC certification program to gain a base understanding of products and sales techniques.
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POSITION OVERVIEW: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Description Why Guitar Center? Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour.
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Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. Assist the Operations team with large merchandising projects, including the execution of all in-store promotions.
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Onboard and train newly hired sales associates. Performance Management: Able to lead, manage, and mentor others. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening.
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Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook) 3+ years of relevant work experience working in retail or in warehouse setting. Proper scheduling of the sales floor with appropriate staff levels.
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Preferences: Associates Degree Understanding of retail systems and processes. Requirements: 3+ years of relevant work experience working in retail or in warehouse setting Valid state driver’s license and automotive insurance Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook) Must be able to work in a loud environment for 5-8 hours.
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Take part in the interview process for all candidates that apply to the store. Able to learn quickly and take positive action without being requested to do so. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
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Job DescriptionWhy Guitar Center? RequirementsRequirements: 3+ years of relevant work experience working in retail or in warehouse setting Valid state driver’s license and automotive insuranceIntermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook) Must be able to work in a loud environment for 5-8 hours.
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customer service manager jobs Title: service manager Company: Guitar Center
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