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Communicates with Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards. The Housekeeping Manager brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department.
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Assists Director in reviewing and action planning related to NPS Scores and guest comments, as well as follow up and resolution. Ensures compliance and timely completion of the performance appraisal process; identifies key talent and plans for development.
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Trains new Pack Members and ensures continued training and development of current staff. Drives, reviews and ensures proper completion of and alignment to the work order process. Minimum 3 years of experience in the Hospitality field, with at least 2 years in a supervisory position.
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Implements and manages inventory processes through the assistance of the Housekeeping Supervisors. Ensures guest requests of the Housekeeping department are handled in a professional and timely manner.
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Committed to comprehensive and in-depth analysis, planning and implementations of every work task. Manages and drives training and development of supervisors. Models and upholds the Great Wolf guest service standards of excellence.
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Plans and completes successful annual shutdowns by coordinating with the Aquatics Director, Director of Engineering, Lodge General Manager, and associated contractors.
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Assists Director of Engineering in managing labor, forecasting, and inventory processes for their area of responsibility. Assists the Director of Engineering in reviewing Market Metrix comments to follow up with any necessary actions for their area of responsibility.
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At Great Wolf, the Waterpark Maintenance Manager leads a team of technicians to keep waterpark running and ensures a safe and fun environment for guests. The Manager is responsible for leading the installation, maintenance and repair of aquatic equipment ensuring functionality that meets all required quality standards, resulting in maximum operating time and customer satisfaction.
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Working knowledge of chemicals, tools, equipment, and supplies used in providing comprehensive building/water park maintenance services. Successful completions of criminal background check and drug screen.
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