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Join General Dynamics Information Technology (GDIT) and be a part of the team of men and women that solve some of the world's most complex technical challenges. BMC Remedy Ticketing System, IT Help Desk, Technical Support.
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ProvidesTier 1 (Help Desk) and Tier 2 (Escalation) problem identification,diagnosis and resolution of problems. Six years of experience with Service Management (ITSM) is required. Must have one of the following DoD approved certifications to meet the category/level IAT-2: CCNA Security; CySA.
$148,032 - $200,277 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Atlassian Confluence,IT Service Management (ITSM),JIRA Service Desk,JIRA Tool. + Experience in IT Service Management operations (Incident Management, Service Request, etc.
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Customer Service, Help Desk Support, IT Service Desk, Troubleshooting. Our work depends on a Help Desk Technician II joining our team to support the Department of the Navy Enterprise Service Desk (NESD) activities at our New Orleans, LA facility.
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Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training.
$30.78 - $46.16 an hourFull-timeExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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Transform technology into opportunity as a Help Desk Support Service Specialist - Intermediate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.
$19.77 - $22.74 an hourFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Help Desk Support Service Specialist - Intermediate. Desktop Computers,Help Desk Support,Troubleshooting. Handles problem that the first-tier of help desk support is unable to resolve.
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HOW A HELP DESK TECHNICIAN V WILL MAKE AN IMPACTSupervises and directs service desk specialists through end-user and network support activities. At GDIT a Service Desk Specialist Shift Lead provides operational leadership and oversight of transitioning solutions and changes to optimize service and implementing N&NC technical roadmap.
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And our work depends on a Service Desk Customer Service Manager (Operations Manager) joining our team that will play a pivotal role in overseeing the Tier 1 Service Desk within our Customer Engagement organization at our Rensselaer, NY location.
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Help Desk Support,Information Technology (IT) Systems,Network Services. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
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Help Desk Support Service Specialist. Help Desk Support,Information Technology (IT) Systems,Troubleshooting. Handles problems that the first- tier of help desk support is unable to resolve.
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TSS supports more than 135 government programs with IT service delivery in cloud, cyber, artificial intelligence, application development and service desk operations. Cloud platform-as-a-service (PaaS) and Software as a Service (SaaS) security, Automating security testing tools.
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Develop service desk processes and procedures for managing, tracking, resolving and reporting service requests, issues and Tier 1 calls. Lead a team of service desk analysts.
$80,000 - $120,000 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Required Experience: 9 years of related IT Project Management, 3 years experience leading customer support organization, including leading a customer support organization, including Service Desk operations for over 1500 users; experience leading Customer Experience (CX) initiatives with a record of maintaining excellent customer satisfaction.
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This position is high visibility and responsible for providing Tier 0, 1, and eventually higher tiered systems support, incidence response, and escalation supporting the US BICES-X Coalition Support Service Desk. In addition, position requires attention to detail and ability to adapt to changing environment.
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service desk jobs Company: General Dynamics Information Technology
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