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Serve as the primary responder to Power Platform, Power BI, and Power Apps customer Helix incident tickets. Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training.
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GICSP; GSEC; Security+ CE; CND; or SSCP.● Security Clearance Level: TS/SCI w/Poly● Location: On Customer Site● ProvidesTier 1 (Help Desk) and Tier 2 (Escalation) problem identification,diagnosis and resolution of problems.
$148,032 - $200,277 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Customer Service, Help Desk Support, IT Service Desk, Troubleshooting. An ability and willingness to work and adhere to any full-time shift in our challenging, structured, 24x7 help desk environment.
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Customer Service, Help Desk Support, Information Technology (IT) Support. Location: On Customer Site, Washington, District of Columbia – This service desk is 24/7/365, occasional shift work may be required.
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Transform technology into opportunity as a Help Desk Support Service Specialist - Intermediate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.
$19.77 - $22.74 an hourFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Help Desk Support Service Specialist - Intermediate. Desktop Computers,Help Desk Support,Troubleshooting. Handles problem that the first-tier of help desk support is unable to resolve.
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And our work depends on a Service Desk Customer Service Manager (Operations Manager) joining our team that will play a pivotal role in overseeing the Tier 1 Service Desk within our Customer Engagement organization at our Rensselaer, NY location.
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General Dynamics Information Technology, a world leader in Defense IT Systems Integration and Services is seeking a Service Desk Manager ensure outstanding customer satisfaction by maintaining strong working relationships with customers.
$80,226 - $133,973 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Help Desk Support,Information Technology (IT) Systems,Network Services. Includes both customer telephone support as well as electronically submittedrequests. Provides polite and friendly customer service.
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Help Desk Support,Information Technology (IT) Systems,Troubleshooting. Help Desk Support Service Specialist. Handles problems that the first- tier of help desk support is unable to resolve.
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As a Help Desk Technician II supporting NESD, you will be trusted to assist customers by researching technical issues, exploring answers, and providing information and alternative solutions through a variety of methods including phone, email, chat, and enterprise ITSM.
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Required Experience: 9 years of related IT Project Management, 3 years experience leading customer support organization, including leading a customer support organization, including Service Desk operations for over 1500 users; experience leading Customer Experience (CX) initiatives with a record of maintaining excellent customer satisfaction.
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Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, Teleconferencing. 1+ years of related customer support, call center or help desk experience. Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.
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Help Desk – Provide customer interface by supporting requirements, such as, network accounts, web browsing (i.e. Internet Explorer), e-mail (i.e. Outlook), word processing (i.e. Word), spreadsheets (i.e. Excel), databases (i.e. Access), presentation (i.e. PowerPoint), photo editor, desktop publishing, scanning, writing to appropriate media, telephone voice mail and services, equipment issues, etc.
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Duties and Responsibilities: Provides systems configuration, administration, operation, and help desk management support for the USCENTCOM enterprise as well as those as SCO locations throughout the USCENTCOM AOR and on Allied and Coalition Networks.
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customer desk jobs Company: General Dynamics Information Technology
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