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The PT Store Supervisor will be the driver in customer satisfaction by demonstrating and maintaining a customer first. Overview The Lead fosters teamwork while supporting the ongoing success of all operational and service functions within the store which includes all aspects of the customer service experience, cash handling procedures, POS, stock replenishment, maintaining visual integrity, merchandising, and fitting room maintenance.
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The FT Store Supervisor will drive sales, productivity, and operational excellence by promoting our products, programs and producing the highest quality shopping experience for our customers.
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The FT Store Supervisor position will support the success of all operational and visual functions in the store. Acts as a mentor to the PT Store Supervisors and Sales Associates by following the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking.
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Serves as a role model to PT Store Supervisors and Sales Associates in areas of customer service, driving sales, cash management, inventory and follow-up with customers. This includes all aspects of the customer service experience, cash handling, operations compliance, as well as styling, processing and placing merchandise to create an aesthetically pleasing store according to company guidelines.
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Trains, coaches, and directs PT Store Supervisors and Sales Associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed. Educates and provides feedback to PT Store Supervisors and Sales Associates on increasing sales through service standards, product knowledge, store presentation, and replenishment.
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Leads overall store earning by driving top line sales while managing controllable contribution. Requirements & EEO Statement SPARC Group LLC is an equal opportunity employer. Supports sales productivity programs and highlights best practices on the sales floor and fitting room utilizing company recognition and incentive programs.
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The Lead fosters teamwork while supporting the ongoing success of all operational and service functions within the store which includes all aspects of the customer service experience, cash handling procedures, POS, stock replenishment, maintaining visual integrity, merchandising, and fitting room maintenance.
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SPARC Group LLC is an equal opportunity employer. Coordinates the go-back process and replenishment from the fitting rooms, cash wrap, and sales floor areas by educating and providing feedback to Brand Ambassadors.
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Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking). Minimum of one year of retail sales experience and previous cash handling experience is preferred.
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Identified as a specialist associate that can be a role model in all functions of the store. Leads the customer service experience by setting the pace and standards for all employees and promoting company programs while providing feedback to other Leads and Brand Ambassadors.
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Quickly responds to customer inquiries and needs and assists other Leads and Brand Ambassadors when needed. Provides support in all cross functional departments, including but not limited to, store maintenance.
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Understands and utilizes daily sales reports to direct and prioritize tasks. Demonstrates a can-do attitude and proactively seeks opportunities to deliver exceptional customer service. Consistently creates a welcoming environment and experience for the customer.
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In addition to your salary, Forever 21, and its affiliated brands, offers a benefits package, including 401(k) plan, overtime pay, flexible work schedule and a generous employee discount program (all benefits are based on eligibility.
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Overview The FT Store Supervisor position will support the success of all operational and visual functions in the store. Evaluates customer surveys to assist with the execution of any action plan to enhance the customer’s in-store experience.
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Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market. Supports all management, visual and sales teams consistently.
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sales group customer success store supervisor jobs Company: Forever 21
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