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PRIMARY PURPOSETo provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
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Associated topics: buffet, cashier, casino, counter person, food runner, greeter seater cashier, host cashier, hostess, receptionist, restaurant. Associated topics: buffet, cashier, casino, counter person, food runner, greeter seater cashier, host cashier, hostess, receptionist, restaurant.
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Report any register malfunction to the Customer Service Manager or MOD. Observe and correct all unsafe conditions that could cause associate or customer accidents. Effective communication and customer service skills.
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Ability to perform the technical requirements of cashier and service center. Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
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Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience. Maintain alertness and calls for assistance when needed to service customers per service standards.
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Greet each customer and uses his or her name whenever possible. Ensure the MVP savings center KIOSK is filled with paper and properly working. Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
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Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers. Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
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Check the bottom of every cart and under all baby seats for items before completing an order. Successfully complete computer based training (CBT) and training aid courses. Unload customers’ groceries from cart to belt-unload items for ease of bagging such as grouping cold items together.
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Follow correct bagging procedures for the correct use of bags by type. Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice. Scan customers' order and handles the payment transaction, per standard practice.
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Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. To be friendly, courteous and cooperative with other store associates. continuously, 25 lbs.
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