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Previous experience in a customer service, sales, or technical support role, preferably in a fast-paced contact center environment. Join our dynamic Kia Care Consumer Affairs team as a Remote Total Case Specialist, where you take charge of complete customer cases involving complex inquiries, warranty coverage, dealership complaints, troubleshooting technical features, and vehicle subscription services.
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As a Remote Kia Care Total Case Specialist, you'll be the reassuring voice on the other end of the line, helping customers navigate through challenging situations with their vehicles such as requests for warranty extensions, towing and rental coverage for repairs, service or sales complaints, and supporting customers with technical features like their Owner's Portal, Bluetooth, radio, and navigation.
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This is a bring your own device position, Kia Care Total Case Specialists must have a compatible home laptop or desktop computer with a secured high-speed internet connection, in-service cell phone, web-cam, and a wired headset.
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Must have strong computer skills, including the ability to open, create, and modify various documents using the Google Workspace (docs, sheets, slides, and Gmail) and enter/retrieve customer and vehicle information using web-based systems.
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Approach every customer interaction with genuine empathy, understanding the human side of their situation. Employ critical thinking and problem-solving skills to address a variety of challenging customer situations and/or complaints requiring interpretation, investigation and follow-up.
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Effectively walk the customer through the steps to resolve their technical inquiries. Your role is pivotal in acknowledging all customer outreach, investigating customer concerns, and following up on customer requests to ensure an exceptional experience.
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Handle high-stress scenarios with composure, ensuring a positive and reassuring customer experience. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually.
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Will be able to perform install supervision and commissioning servicesThe ability to plan and coordinate several of tasks including field service visits, operator and maintenance training classes and install projects.
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Customer Service Representative, E-Commerce 1st Shift SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training.
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Our Bilingual/Spanish Customer Service Representative - Train Onsite Work at Home team starts between $37,000 - $40,000 per year ($17.75 an hour base wage and an additional $1.50 an hour in differential pays) plus bonus.
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Whether you have experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive thru cashier or any other restaurant or service-oriented role - we have a position for you.
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We are looking for a detail-oriented truck dispatcher to dispatch our drivers to customer locations. Americas #1 Brands: Home Depot, General Electric, and more, trust us for their last-mile delivery to their customers.
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As a Verizon Customer Service Representative, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience.
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As a customer experience representative, you will field inbound phone and computer-based inquiries from our customers. We are seeking experienced customer service gurus to support our growing brands and ENTHUSIASTIC customer base.
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Chick-fil-A is on Forbes Lists for Best Customer Service (2024), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022.
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Title: customer service representative Company: Erdos At Home
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