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Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may use high-end audio visual equipment and electrical components.
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1 year of audio visual experience or equivalent in educational environment is preferred. Position OverviewA Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.
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This position reports to an Operations Manager, Operations Director or Director, Event Technology. Competencies• Ownership• Hospitality• Professionalism • Responsiveness • Safety Conscious• Action Oriented• Tech Savvy• Ensures Accountability Work EnvironmentHotelWork is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
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Communicates EffectivelyWork EnvironmentHotelWork is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.
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Uses the equipment sheets to determine the equipment scheduled for set up and for strike. The working conditions will vary between moderately quiet to noisy volumes. Completes order entries in Navigator, as needed.
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Tech SavvyWork EnvironmentHotelWork is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
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Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.
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Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. The approximate hourly range is based on skills & experience $ 17.68 - $21.21 per hour.
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Understands company processes, follows procedures and completes systems entry and paperwork accurately. Maintains a positive relationship with all clients through effective communication. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
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WarehouseWork is performed at event venues as well as in a warehouse environment. Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
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A valid driver’s license is required for team members that may operate Company vehicles. Handles equipment challenges and changes in a timely and professional manner. 1 year of customer service or hospitality experience is preferred.
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Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Understands and fosters the hotel/client relationship.
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Additional DOT requirement may need to be met if applicable. Team members may be asked to work in multiple hotel locations. Increases revenue by utilizing floor up-selling techniques. Interacts with other staff and outside vendors for equipment.
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Key Job Responsibilities Equipment Operation. High School Diploma required. Associate’s degree is preferred. Strives to exceed the expectations and needs of internal and external customers. Monitors events and checks in on customers throughout the day.
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