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The Customer Success Manager (CSM) will be responsible for driving adoption of the system and increasing the perceived value of our customers' NetSuite investment by providing functional advice and strategic guidance to his/her customer portfolio.
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As a Customer Success Manager (CSM), you will join a collaborative team of business process and industry experts, driven to develop and present strategic guidance and advice to our existing customers on the most effective use of NetSuite.
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Collaborate with other stakeholders in the organization who are responsible for ensuring Customer Success: Account Management (AMO), Solution Consulting, Professional Services, Advanced Customer Support (ACS) Delivery teams, and Technical Support.
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Passion for customer success and the drive to help customers fully utilize NetSuite for maximum return on investment. Additionally, the CSM will coordinate with the Account Manager (Sales) by creating and sharing roadmaps on customers' functional use of NetSuite and contributing to long-term strategic planning.
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The CSM will meet with customers on a regular basis to discuss business and system challenges they may be facing, to understand their definition of success with NetSuite, and to offer proactive advice on how to optimize or enhance the use of their NetSuite account.
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Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. The CSM will not personally perform hands on configuration or issue resolution for the customer, but will have to work closely with Delivery teams who are responsible for this.
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NetSuite employees take the hill: we prefer action over inaction, we are tireless in our mission and we pause to celebrate our success. Be measured on the quality of your customer engagements, time invested with them, customers' system adoption, and customer retention.
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We focus on encouraging productivity, accomplishments, and job success through powerful cloud technology. Proven success developing knowledge with both guided and independent learning. Proven success in a fast-paced environment building relationships with multiple customers or internal stakeholders, and providing consultative and prescriptive advice to them.
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As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices.
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As an Operations Technical Program Manager, you'll work cross-functionally — with other Customer Success teams, with systems and engineering teams, and beyond — to build toward the global vision of CS. You will report to a Technical Program Management Lead.
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As part of the account team, you will work closely with your Customer Success Manager (CSM) to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.
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10+ years of customer success experience in a SaaS organization, working with Fortune 500 customers. The Dedicated Customer Success Executive, Strategic Accounts will be responsible for complementing Okta's innovations, efficiencies and capabilities with our valued customers' business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers.
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The Customer Success Manager is part of the ESG Account Management team, a subgroup of the ESG Customer Experience team which is accountable for the value we create for our customers.
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We're looking for a phenomenal Customer Success Manager that can lead our valued customers to achieve maximum value from our product and from their partnership with Medigate. Communicate effectively within the Customer Success team and across other departments such as Support, Marketing, and Product Management.
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The Customer Success Director will build and manage relationships with an array of different roles within our customer’s organizations, domestically and internationally, including Operations, Engineering, Finance, Project Managers, Energy Managers, and ESG Managers.
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Title: customer success manager Company: Dealersocket
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