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The Shift Leader acts as the shift lead in the absence of the Restaurant General Manager or Assistant Manager, training, coaching and driving team member performance.
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Working Relationships: Restaurant Clerks, Team Members, Shift Leaders, Assistant Managers, Restaurant Managers In Training, District Manager, Brand Manager, and various Corporate personnel and vendors.
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Provide training, feedback, coaching and direction to fellow team members, assuming role of Shift lead in Restaurant General Manager or Assistant Manager’s absence.
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Working Relationships: Restaurant Clerks, Team Members, Shift Leaders, Assistant Manager, Restaurant General Manager, District Manager, Brand Manager, and various Corporate personnel and vendors.
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Quick Service Restaurant Shift Leaders play a key role in supporting the Restaurant General Manager in the day to day operation of the restaurant. Supports the Restaurant General Manager in developing an exceptional guest experience and a working environment that promotes engagement and living the Company values.
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Perform other duties as assigned at the discretion of the Restaurant General Manager. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures.
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Preferred Licenses/Certifications and Skills: ServSafe /Food Safety certification a plus but not mandatory, Valid Driver’s license – subject to certain municipal jurisdictions that require a Food Handlers Certification for all employees who work in food service.
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In Store Manager’s absence, complete Manager’s reports, product ordering and banking as needed. Coach team to achieve desired service time, quality and accuracy standards, supervising and coordinating work of co-workers in a fair and consistent manner.
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