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This includes being an asset to the Customer Success Manager, Learning & Development Manager, and Integrations and/or Solutions Engineer while being an advocate for the customer.
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The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI’s customers. The position reports to the Manager – ITAM Customer Success and ultimately to the Director of ITAM Customer Success.
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Work closely with Sales, Customer Success Manager and/or Project Management for account creations, project deletions and best practices. The SR. CSM will join the IT Asset Management department (ITAM) and will be the principal point-of-contact for an allocated set of SHI key customer accounts.
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Complete responses to RFIs/RFPs/RFQs for ITAM services and ServiceNow licenses within allocated customer base. Create customer proposals and statements of work for ITAM services. Minimum of 7 years of experience in Customer Success or Field Sales, with a demonstrable track record of success in such roles (Evidence of success achieved in key customer accounts is mandatory.
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Responsible for achieving store sales goals by utilizing exceptional customer service and knowledge of La-Z-Boy products and services. Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills, knowledge of products and services and product demonstrations.
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Work closely with Sales, Customer Success Managers, Customer Success Specialists and/or Development to ensure appropriate follow-up. Coach and mentor other Customer Success Managers.
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Critical to success in the position will be the development of multi-contact and multi-level relationships within the customer account, including C-level sponsorship. Excellent sales & customer relationship skills.
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The SR. CSM will help existing customers to maximize their investment in our ITAM programs. To learn more about SHI International Corp, visit our website: www. Responsible for following the standard renewal process for the ITAM renewal portfolio and securing renewals from customers.
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Partner with Senior Customer Care Coordinator who supports Regional Sales Manager with daily communication and order management for customers. The Regional Sales Manager will be a key contributor to driving Wakefield Thermal's ambitious growth plans in the aluminum extrusion marketplace.
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Communicate and help resolve customer complaints while working closely with the Collision Center Manager. Reports to: Collision Center Manager Advise Collision Center Manager of needed repairs and/or maintenance.
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Actively promote the adoption of ITAM Services by SHI within both the sales team and direct with allocated customers. Be an advocate for the ITAM Services Department at all times, representing the group and SHI in a professional manner.
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The Collision Manager will oversee all aspects of the collision repair process, from estimating to final delivery, ensuring that repairs are completed to the highest standards of quality, safety, and customer satisfaction.
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As a leader and member of the supply planning team, the Supply Planning Manager will play an integral part in fulfilling customer demand by effectively managing the team and the relationship with the corresponding suppliers and cross-functional teams within the business of Kidde.
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The Workday HRIS Sr. Manager position will mentor others on the HR Operations/HRIS team and will have a customer service mentality to meet the needs of the various lines of business. A typical day for a Workday HRIS Sr. Manager may include:Managing the Workday (HCM) technology roadmap and support the day-to-day initiatives.
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The Retail Sales Support Manager is a primary contact for Store Management and Home Office Departments including Human Resources/Payroll, Customer Care, Store Operations and Delivery. The Retail Sales Support Manager drives tactical compliance on all office metrics to include but not limited to; Cash Management, Team Management, Customer Experience expectations, Payroll processing, coordination of logistics and successfully drives Point of Purchase Sales.
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customer manager jobs Title: data entry Company: Conversion Marketing
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