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Technical Support Engineers work at the intersection of our client services and engineering teams and drive customer success by helping identify and resolve critical business issues.
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Throughout all of these interactions, you will build strong relationships with customers, ensuring exemplary support and timely resolution to customer requests. Experience in diagnosing, reproducing, and resolving customer issues.
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In this role you will interact directly with our customers to provide software development and operations expertise, leveraging deep knowledge of best practices in the use of Apache Kafka, the broader Confluent Platform, as well as complementary systems.
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With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. You will be hands-on in fixing issues seen by Confluent customers and contributing fixes back to the open source community.
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At Confluent, equality is a core tenet of our culture. At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. In addition, Confluent offers a wide range of employee benefits.
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Click HERE ( to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
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Working with customers to resolve a wide range of issues with their Confluent deployments. Excitement in learning about streaming data and becoming a domain expert in Apache Kafka. Experience with at least one mainstream distributed system (e.g. Kafka, Hadoop, Cassandra, etc.
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Working closely with the team behind Apache Kafka! We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. Contributing to process development - we are a small team, so we are looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture.
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Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.) One Data Streaming Platform. Creating and reviewing product demos and internal tooling. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.
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Communicating with our core engineering team to provide real-time product feedback from the field. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live.
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The more diverse we are, the richer our community and the broader our impact. Improving product documentation and authoring knowledge base articles. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location.
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We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The actual pay may vary depending on your skills, qualifications, experience, and work location.
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This position has an hourly estimated pay of $39 - $45 / hour. This impact is our purpose and drives us to do better every day. To learn more about our benefits click HERE (. 1+ years of related experience.
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Data Connects Us. Must be able to work PST timezone. Desire to make customers successful through direct interaction. Operational knowledge of Java applications (jstack,jmap, etc.) Come As You Are.
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Data Connects Us. Must be able to work PST timezone. Desire to make customers successful through direct interaction. Operational knowledge of Java applications (jstack,jmap, etc.) Come As You Are.
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customer support engineer technical jobs Title: technical support engineer Company: Confluent
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