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Then a remote Customer Service Representative position at Concentrix + Webhelp is just the right place for you! Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.
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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent.
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Concentrix + Webhelp provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, competitive salary, retirement savings plans, paid learning days, and flexible workplaces.
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Build and configure demo scenarios in Genesys or NICE CXone Cloud Admin and Architect including ACD, IVR, outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and other digital channels.
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Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording, quality, ACD Email, Web Messaging and SMS. Experience working with Google Cloud, AWS / AWS AI and ML, AWS Lambda, Amazon Lexbots, and Microsoft Azure.
Full-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Expertise in one or more market leading CCaaS solutions (Avaya, Genesys, Amazon, NICE, Five9s, etc.) Our transformative solutions are powered by artificial intelligence, machine learning, facial recognition, cloud solutions and Big Data analytics.
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You will utilize design thinking, secure engineering practices and lean agile methods to create unique intellectual property, and produce high quality, secure & intuitive solutions for clients across various industry sectors.
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Genesys Cloud or NICE CX certification. Our transformative solutions are powered by artificial intelligence, machine learning, learn from new insights, and rapidly seize new opportunities! Within our Software Solutions team, you will be innovating and engineering cutting -edge technologies to transform the future of customer experience (CX) and empowering our clients to work in new ways, learn from new insights, and rapidly seize new opportunities.
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For Regular and Temporary Employees: Annual bonus based on company performance; healthcare benefits, wellbeing program, dental benefits, vision benefits, flexible spending accounts, health savings accounts, Employee Assistance Program, 401(k), life insurance, accidental death and dismemberment, paid time off, disability insurance, several voluntary benefits; legal, home and auto, accident insurance and hospital indemnity, and holidays.
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Senior Sales Engineer, Cloud Contact Center Solutions. Senior Sales Engineer/Solutions Architect experienced solutioning CCaaS solutions that deliver outstanding Customer Experience. Knowledge of other contact center platforms and VoIP protocols.
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A bachelor's degree in engineering, computer science or MIS, or equivalent experience. Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook. with an emphasis on customer-facing demo in proof of concept design.
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Provide technical product expertise during sales opportunities, both in person and remotely, to include providing live product demonstrations. We're a remote-first company looking to hire the absolute best talent in the world.
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Experience / Background: Minimum 2-3 years of work experience in sales, marketing, or financial reporting, preferably in a consumer goods or beverage company. The Chains Reporting Analyst will have the opportunity to contribute to the accurate and actionable insights that support data-driven decision-making within our organization.
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At least 2 - 3 years financial reporting or public accounting experience (IFRS and / or US GAAP) Prior SEC reporting or public company financial reporting experience. Technical knowledge of U.S. GAAP and IFRS accounting and reporting requirements.
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Review RFP requirements while leading solution design. Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.
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Title: reporting Company: Concentrix
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