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Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. Customer Experience (CX); Customer Relationships; Account Management.
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Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts. Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives.
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Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
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Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing, strategic mid-market customers; assigned portfolio is considered strategic based on revenue billed and monthly revenue.
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Develop and manage overall account strategies for specific named account customers, with a focus on incremental revenue growth opportunities and retention of embedded base services.
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Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services.
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Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives. Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
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Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
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Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.
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Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
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Renew customer contracts to protect and grow existing revenue streams. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
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Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate.
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We drive innovation to create the world's best entertainment and online experiences. Please visit the compensation and benefits summary on our careers site for more details. Consistent exercise of independent judgment and discretion in matters of significance.
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As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
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This information has been designed to indicate the general nature and level of work performed by employees in this role. Win as a team - make big things happen by working together and being open to new ideas.
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account management customer service financial services jobs Title: account manager Company: Comcast Corporation
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