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Job Summary The Supervisor, Warehouse Operations supervises a team of Associates and ensures that pick, pack, and ship operations are safe, efficient, and of high quality. The Supervisor directly contributes to Cardinal Health’s customer service reputation by ensuring that shipments are on-time and of high quality, develops the Warehouse Operations talent pool, and enhances operational excellence.
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The Supervisor, Warehouse Operations supervises a team of Outbound Associates and ensures that pick, pack, and ship operations are safe, efficient, and of high quality. Includes warehousing and fulfillment of materials and products, transportation, inventory management as well as demand, supply and manufacturing planning.
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What Operations Management contributes to Cardinal Health Operations Management is responsible for strategic oversight and leadership direction within the operations function.
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What Customer Service Management contributes to Cardinal Health. Customer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function.
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Meets regularly with the Customer Service Manager to discuss team performance and people management considerations. Coordinates and supervises the daily activities of operations, or business support staff.
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Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success.
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Frequently interacts with subordinates, customers, and peer groups at various management levels. Manages workflow within assigned team to ensure efficient customer service operations. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background.
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Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Decisions have a direct impact on work unit operations and customers. Cardinal Health is an Equal.
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Cardinal Health is an Equal Opportunity/Affirmative Action employer. Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
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Through effective supervision, the Customer Service Supervisor Ops contributes to high quality customer service and long-term retention of customers. The Customer Service Ops Supervisor directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit investigations for pharmacy and medical benefit coverage.
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Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Assists clients, medical doctors offices, and patients using APS Center software, including entering pertinent patient data into APS Center Software to establish new accounts, completing orders, and forwarding orders to appropriate queues.
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Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Ensures team's alignment on new APS Center policies and procedures. Surge protector with Network Line Protection for CAH issued equipment.
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Escalates client issues and concerns to commercial team members and the Customer Service Manager as appropriate. We will provide you with the computer, technology and equipment needed to successfully perform your job.
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Ping Rate Maximum of 30ms (milliseconds) All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Monitors inbound calls and queue, and tracks key performance indicators such as abandonment rate, calls completed, and customer satisfaction. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet.
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operations management jobs Title: operations supervisor Company: Cardinal Health
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