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The Customer Service Team Lead is a senior member of the CSR team responsible for ensuring effective and quality team performance by the CSRs reporting to them and delivering a service that meets or exceeds customer expectations.
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As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.
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Preferred: 1 year in an auto body or similar work environment including previous customer service experience. Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
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The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations.
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May coach less experienced customer service representatives. Answer incoming calls and emails to the customer service team. Customer Service Representative. Revise customer service manuals and procedures.
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U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. Customer Service Representative Minimum Qualifications:Valid driver’s license and ability to maintain a good driving recordHigh school diploma or equivalentWork Environment:The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals.
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The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.
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1-2 years prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred. - Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
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Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines. - Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements.
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The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. - Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner.
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Resolves customer inquiries and complaints fairly and effectively. - Recommends and implements programs to support customer needs. - Quickly adaptable to changing priorities and customer needs.
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Fill propane (certification offered through U-Haul upon employment)Drive a forklift (certification offered through U-Haul upon employment)Other duties as assignedParticipate in ongoing continuous U-Haul education through U-Haul University.
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Experience working within customer service platforms, but will train. Provide superior service to ensure a positive customer experience. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
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High school diploma/GED and minimum 3-5 years Automotive National Account customer service/sales experience or within a related industry is required. Ensure complete customer satisfaction by providing prompt, courteous service and quality products.
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Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
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customer service jobs Title: cdl truck driver Company: Builders General Supply Co
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