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Our Customer Success Managers work closely with institutional clients and partners providing white glove service in discovering their business needs ensuring they are optimizing our suite of BitGo products.
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Thorough, thoughtful approach to driving customer escalation/enhancements, driven by a passion to address the entire client lifecycle (sale, onboard, adopt, optimize, grow, renew), proven experience with selling/negotiating and renewal, approaches clients with a proactive strategy for client success, solid presenter (not a slide reader) tying data to outcomes, recommendations and values.
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Develop and maintain customer success metrics and KPIs to track performance and drive continuous improvement. Customer Success Analyst , you will play a key role in ensuring our customers derive maximum value from our products or services.
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As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices.
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As part of the account team, you will work closely with your Customer Success Manager (CSM) to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.
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About you 3+ years of experience as a PM, T&S Ops manager, or Customer Success manager with enterprise sales and CS experience. As a Customer Success Manager at Cinder, you’ll be paramount in determining the entire end-to-end experience for our customers, having your work be seen, used, and loved by reviewers and investigators protecting the largest communities in the world.
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The Customer Success Manager (CSM) will be responsible for driving adoption of the system and increasing the perceived value of our customers’ NetSuite investment by providing functional advice and strategic guidance to his/her customer portfolio.
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As a Customer Success Manager (CSM), you will join a collaborative team of business process and industry experts, driven to develop and present strategic guidance and advice to our existing customers on the most effective use of NetSuite.
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NetSuite Customer Success Manager. Collaborate with other stakeholders in the organization who are responsible for ensuring Customer Success: Account Management (AMO), Solution Consulting, Professional Services, Advanced Customer Support (ACS) Delivery teams, and Technical Support.
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Passion for customer success and the drive to help customers fully utilize NetSuite for maximum return on investment. The CSM will meet with customers on a regular basis to discuss business and system challenges they may be facing, to understand their definition of success with NetSuite, and to offer proactive advice on how to optimize or enhance the use of their NetSuite account.
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Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. The CSM will not personally perform hands on configuration or issue resolution for the customer, but will have to work closely with Delivery teams who are responsible for this.
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The Customer Success Manager (CSM) is responsible for the overall success and health of the customers in their book. Our expansion has created the need for an energetic and motivated Customer Success Manager to join our Customer Experience Team. If you would like to work at a fast-paced company that is experiencing high growth, keep reading.
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Customer Success Manager | Full Time, Remote in the San Jose /South Bay area. Role Objective: As a Customer Success Manager you will play a crucial role in ensuring the satisfaction, engagement, and overall success of our users.
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Prime Roots is on the lookout for a Customer Success Manager who is deeply passionate about driving change in the plant-based food industry. Strategic In-Store Execution : Craft and implement merchandising strategies to elevate the customer experience and amplify brand presence.
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The Customer Success Operations team manages the day-to-day operations of the CS organization (Workforce Management, Vendor Management, Tools/Infrastructure), as well as identifying, designing and implementing strategic projects to improve the performance (quality and efficiency) of our CS team.
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Title: customer success Company: Bryq
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