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Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full.
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As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment.
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Brightspeed is looking for a Customer Service Technician to join our team! Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
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At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
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You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. Performing maintenance and repair on outside plant facilities. designing and building a world class fiber network and creating a customer experience second to none.
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As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays. Prior experience as a customer facing telecom operations technician.
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Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures) Directing customer facing work and sales referrals. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce.
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At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Up to $68,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. Brightspeed is an Equal Opportunity Employer/Veterans/Disabled. Diversity, equity and inclusion are at the center of our grounding belief in Being Real.
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Ability to work aloft (e.g. ladder) Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills) Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables.
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Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. Basic electricity training/certification or documented equivalent work experience.
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Accountability/dependability (on time and on load when scheduled and serve on call as needed) Be a part of the team that will make this vision a reality. Ability to work outside in all weather conditions and at various hours of the day/night.
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We aspire to contemporary ways of working. Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes) Assisting other technical personnel in the performance of their duties when requested.
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Diversity, equity and inclusion. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
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Ability to handle 28 foot extension ladders (up to 75 lbs. Active Learning (curious seeker of added information and actively works to improve skills and knowledge) Basic computer skills including MS Office applications.
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maintenance customer service tech jobs Company: Brightspeed
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