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As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment.
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Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce.
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Brightspeed is looking for a Customer Service Technician to join our team! Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full.
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Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
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At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
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You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. Performing maintenance and repair on outside plant facilities. designing and building a world class fiber network and creating a customer experience second to none.
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As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays. Prior experience as a customer facing telecom operations technician.
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You will develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Brightspeed products and services while providing a service experience that exceeds our customer's expectations.
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Job Description Brightspeed is looking for a Customer Service Technician to join our team! At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances.
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Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
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Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures) Directing customer facing work and sales referrals. Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
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Brightspeed is an Equal Opportunity Employer/Veterans/Disabled. Diversity, equity and inclusion are at the center of our grounding belief in Being Real. Ability to work aloft (e.g. ladder) Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills.
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Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed.
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Job DescriptionJob DescriptionCompany DescriptionAt Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
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Diversity, equity and inclusion. Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables.
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maintenance customer service charlotte nc jobs Company: Brightspeed
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