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Hybrid Role+ Customer service, sales, customer issue resolution- 75%+ Basic vehicle service tasks, Oil, tires, fluids- 25%+ Store operations, opening/closing, inventory, displays- as needed basisGrowth and career development role+ May assist Manager or act as Manager-On-Duty in certain circumstances or to support development+ Will learn all aspects of store operations and flex between front/back shop tasks.
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The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.
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Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the customer and efficiently completing basic vehicle service tasks as required.
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High School Diploma or equivalent+ Valid automobile driver's license+ Customer service and career growth mindset+ Ability to complete required store education courses and modules required for this position+ Ability to learn and perform basic vehicle service tasks+ Ability to learn and operate store systems.
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The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.
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The retail Sales and Service Specialist (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Tires Plus. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.
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1 year of service manager or service writer experienceProblem solving - customer complaintsAptitude to manage inventory, scheduling, equipment maintenance, etc. Capacity to lead and coach othersTeammate and customer/communication skillsAbility to recruit and select technicians and general service teammates successfully according to store requirements.
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With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported.
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Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. Health benefits that start on day one of employment, for all of our full-time teammates:+ Paid vacation and holidays+ On-the-job training and company-funded ASE certifications+ Tuition reimbursement program+ 401(k) match+ Vision and Dental Coverage+ On demand pay (daily pay) program available.
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BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.
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The retail Sales and Service Technician is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.
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Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Temporary work authorization or the need for sponsorship may disqualify you from employment. 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate+ Previous consumer retail sales experience+ Previous automotive experience a plus+ Previous management/supervisory experience a plus.
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Community & Involvement: We pride ourselves on working with our local communities and giving back where we can. If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment.
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It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
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Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
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manager customer service jobs Title: service Company: Bridgestone Americas
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