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The b-Helpful Supervisor (BHS) leads colleagues and functions at our b-Helpful service center, with a focus on elevating the customer experience with quick, seamless, and efficient service in Buy Online Pick-up in Store (BOPS) orders, Curbside Pickup, and Gift Wrap, along with return processing and general service needs at the main b-Helpful desk.
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The BHS develops and elevates the b-Helpful colleagues, ensures coverage in line with velocity, drives BOPS and Curbside fill in line with our Ready-On-Time promise, ensures we deliver an outstanding Gift Wrap product, and sets and role models a high expectation in delivering the customer experience with attention to detail, all in support of driving up the Net Promoter Service Score at b-Helpful.
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Model the expected service standards; coach colleagues to model the expected service standards; provide feedback and coaching as needed. Supervise the b-Helpful Center, setting and overseeing service, presentation, process, and customer interaction expectations.
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With a passion for gracious service, an interest in fashion, styling talent and product knowledge proficiency, you will assist the Personal Shopper to establish and cultivate long term client relationships both in store and online.
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Fully Funded Education Benefits (100% tuition coverage including books and fees)
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The B-Helpful Professional manages an in-store service hub and provides a quick, seamless and efficient process to assist customers with their Buy Online Pick-up in Store orders (BOPS), processing easy returns, providing tourism information and facilitating the booking of appointments for various in store services.
Part-timeExpandUpdated 29 days ago - UpvoteDownvoteShare Job
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Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives.
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Employee Discount at Bloomingdales & Macys StoresBloomingdales makes fashion personal and fun, aspirational yet approachable. We will always strive to make Bloomingdales like no other store in the world.
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We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Fully Funded Education Benefits (100% tuition coverage including books and fees) Essential Functions Create an in-store easy seamless and fun experience through greeting and engaging all customers and providing a genuine and friendly interaction Embrace and be proficient with technology Participate in the merchandising and operational requirements of the role Competencies High School Diploma or equivalent required.
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No experience required. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Enhanced benefits: pet, home & auto insurance & more. To deliver our mission statement to be like no other store in the world, our B-Helpful Professional possess speed, attention to detail, collaborative spirit and teamwork to drive an easy and fun shopping experience for our customers.
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Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. Eligibility requirements may apply based on location, job level, classification, and length of employment.
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Create an in-store easy seamless and fun experience through greeting and engaging all customers and providing a genuine and friendly interaction. Bloomingdale's makes fashion personal and fun, aspirational yet approachable.
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Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Position requires prolonged periods of standing/walking around store or department.
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Essential Functions Create an in-store easy seamless and fun experience through greeting and engaging all customers and providing a genuine and friendly interaction Embrace and be proficient with technology.
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Our colleagues are passionate, driven, entrepreneurial and collaborative. Participate in the merchandising and operational requirements of the role. Job Overview The B-Helpful Professional is highly energetic and engaged, serving as a "go to" resource for our customers and associates throughout the store.
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Title: service associate Company: Bloomingdales
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