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Reporting to the Regional Director, the Patient Experience Coordinator Float (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.
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Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.
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Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
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Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated. Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions.
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Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.
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On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys. Serve as a contact for physical therapy post-care needs.
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Physical Therapy Benefits. Provide general office, receptionist, and clerical support to assigned location. Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow.
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Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
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Pet insurance discounts. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury.
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Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.
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Well-being programs (EAP and Headspace app) and more. Additional compensation oppportunities on top of base pay. Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning.
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This position will provide front office support for multiple clinics locally. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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