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Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.
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Provide general office, receptionist, and clerical support to assigned location. Consistent with a standard office environment, noise level is low with little to no extraordinary environmental factors.
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Knowledge and Technical Skills: Excellent customer service skills Proficient with the use of MS Office, Outlook and Excel Knowledge of healthcare insurance benefits and coverage preferred Experience with requesting and managing customer payments preferred.
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Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.
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Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
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Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow. Athletico’s Greater Purpose is to empower people, inspire hope and transform lives.
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Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated. Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
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Pet insurance discounts. Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury.
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Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.
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Spanish speaking preferred, not required. Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account.
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Reporting to the Regional Director, the Patient Experience Coordinator Float (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.
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This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.
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