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Responsibilities within the Premier Service Consultant (WFH) role may also include those that require additional training in other areas within the broad duties of general customer care once competency has been demonstrated.
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May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.
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How youll make an impact In this multi-faceted role, youll be trained to address a broad range of customer service call types including, collections, retention, sales channel coordination, billing and adjustments and advanced technical support.
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It is critical & significant to recognize & provide for the following:- The AT&T environment is constantly evolving to meet customer and competitive demands and will continue to do so; we need the flexibility to evolve with it.
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Youll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution. As a member of our team, youll redefine customer service, creating meaningful connections with each customer.
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Engages third party vendors and suppliers as needed to address service faults & provide customer resolution. PREFERRED QUALIFICATIONS:- At least one-year customer service experience preferred.
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Continued investment will be made in the self-service options we provide to our customers, eliminating the need for the customer to call in for service and allowing customers to self-service in additional areas.
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The Premier Service Consultant (WFH) assists customers with questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems.
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In this full-time WFH position (40 hours/week) youll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customers call and provide exceptional service.
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WFH Requirements:- You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.
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This is your opportunity to be the voice of AT&T a global leader in communications and technology, working from home! Austin, TexasIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
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Handles telephone and virtual customer contacts while working remotely from home. - Troubleshoots and resolves customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.
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With your key knowledge, youll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service. - May handle WLNP, relocations, combined bill support, after hours inquiries, pre-paid service.
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Assists customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.
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TRAINING:- Classroom and/or virtual training as dictated by needs of the business (e.g. in other areas within the broad duties of general customer care once competency has been demonstrated). - Customer interactions that are viewed as requiring specialized skills today may be mainstreamed tomorrow as we continue to drive tools and technology to enable first call resolution at the frontline.
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customer service representative jobs Company: At T
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