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Act as a primary point of contact for escalations related to Telephony/UCaaS, i.e. first level is the service desk, second level is ArchWell Health's application support team, third level is this position and tagging in vendor(s) appropriately.
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Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR. Experience with Dialer and Integrations,
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Work to deploy required engagement channel changes, adjust route plans, add skills and troubleshoot telephony related issues. Responsibilities encompass managing platforms such as the Avaya Call Center Technologies, Nice/Incontact CCaaS Platform, Omilia IVR, Voice Mail, Oracle SBC’s (formerly Acme), and their respective peripherals.
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Collaborate with IT Operations leaders to create, refine, execute, and maintain strategic plans for Telephony and Unified Communications as a Service (UCaaS) solutions, ensuring they support organizational objectives.
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The Engagement Channel Analyst role entails being an integral part of a team tasked with managing, programming, and providing technical oversight for various components including IP Voice systems, Omni Channel routing, IVR, NLU, and Conversational voice technologies.
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Working knowledge of various IVR technologies including Omilia, Nuance and carrier based offerings. The position involves daily operations and configuration of CEC Voice Services to support Sales, Loyalty Care, Groups Sales, and other consumer needs.
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Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
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ManagementJOB SUMMARYThe Engagement Channel Analyst role entails being an integral part of a team tasked with managing, programming, and providing technical oversight for various components including IP Voice systems, Omni Channel routing, IVR, NLU, and Conversational voice technologies.
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Data Analyst for Genesys Telephony System. Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR. Experience with Dialer and Integrations, Support and develop the migration of the existing Genesys i3 Dialer to the Genesys CX Cloud Platform.
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Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws. At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals.
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Possess a working knowledge of supported Contact Center Telephony software/ hardware, including call routing, IVR and (Computer Telephony Integration) CTI. Act as liaison for the Client Service and Implementation team and GTI, ECCS, Corporate and Investment Banking Technology and call center vendors to resolve customer service impacts and concerns that are aligned with the existing Telephony infrastructure.
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Familiarity with leading telephony equipment vendors such as Avaya, Cisco, and DSG. Install, repair, and maintain a variety of telephony and related equipment including telephone switches, remote switching modules, VOIP systems, and trunk interfaces.
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The Executive Director, COE - Telephony IVR role will work specifically in Telephony & IVR Routing and will be responsible for working collaboratively with the IT organization as new tech is available and is ready for implementation in the call centers (C360, CCaaS, etc.
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Unit Description Sodexo has an opening for a Senior Manager, TelephonyThis is a remote role with the preferred candidate residing in the Eastern Time ZoneThe Senior Manager, Telephony directs a team responsible for the architecture, implementation and support of the Sodexo North American (NORAM) Telephony system.
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By effectively collaborating with our Telephony Switch team and various partners, the Sr. Telecommunications Specialist will provide monitoring, statusing and performing corrective (troubleshooting) and preventive maintenance of network operations, to include switching equipment, terrestrial and RF interfaces, and data communications equipment.
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Title: telephony Company: Ariel Partners
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