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Deep functional and technical knowledge of the ServiceNow ITAM modules (Hardware Asset Management and Software Asset Management) and Configuration Management Database (CMDB.
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This role will report to the Sr. Manager for the ServiceNow IT Asset Management function and sit within the ServiceNow IT Asset Management and Configuration Management (CMDB) team.
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2+ years’ experience in systems administration and/or configuration management. ServiceNow Certified Implementation Specialist (CIS) – IT Asset Management Certification or equivalent.
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We are looking for a Technology Analyst to support the development and implementation of the ServiceNow IT Asset Management (Hardware Asset Management and Software Asset Management) capabilities within the ServiceNow Platform.
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Testing and Quality Assurance: Develop ServiceNow configuration test plans and validate functionality, data integrity and user experience. Solution Configuration: Lead engagement with Technical and Solution Architects and Business Analysts to understand functional requirements and translate them into effective ServiceNow configurations.
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HAM module and its capabilities for hardware tracking, inventory management, lifecycle management, reporting and analytics. Ability to design and execute asset management strategies that align with Marriott business objectives and industry best practices.
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SAM module and its capabilities for managing software entitlements, software lifecycle management, reporting and analytics. Product Model Management and Normalization. Position Type Management.
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Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks and networking infrastructure. 5+ years of hands-on experience with ServiceNow ITAM, ITOM and/or ITSM.
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Support data migration and integration activities in support of building out the ITAM function. Experience in integrating ServiceNow ITAM with other enterprise systems and third-party applications. Certified ServiceNow Administrator (or ability to obtain it in 90 days.
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Configure the ServiceNow HAM and SAM modules to align with Marriott Business requirements for ITAM and industry best practices. Strong knowledge of ITIL processes and how they relate to ITAM (HAM/SAM) practices.
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Proven experience in implementing and managing ITAM solutions with a focus both Hardware and Software Assets. Understand trends and changes to ITAM modules and the impact to business processes and the platform.
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The Technology Analyst role is technical in nature and will work with the Director of the ServiceNow Platform, the ServiceNow Architect, the ServiceNow administrators, a team of engineers and technical analysts, and stakeholders of the platform.
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Data Migration & Data Integration: Develop and document data migration and Data Integration strategies and plans as required. Hands on experience creating and maintaining API’s and data integration processes between ServiceNow and other services.
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System integration using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP REST/SOAP. Experience with UI Scripts, UI Action, UI Macro, UI Policies, Script Includes, Business Rules, Security Rules and Workflow development with Workflow Studio and Flow Designer.
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Experience with one or more scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell. Business Rules, Script Includes, UI Actions, Scheduled Jobs – all scripted aspects of ITSM platforms.
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configuration management jobs Title: senior network Company: Ardent Health Services
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