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Abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. Job DescriptionThe Customer Service Specialist is responsible for supporting top-tier domestic customers including wholesale, largest regional, & retail accounts representing 98% of US pharma sales.
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Timely research & resolution for customer inquiries related to shipping, pricing discrepancies, & product returns. Performance measurement must reflect the highest level of operational effectiveness & deliver exceptional customer service.
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QualificationsBachelor's Degree or in lieu of a degree, a minimum of 3 to 5 years of customer service-related experience, preferably in Pharmaceutical or Healthcare related industry. Identify and initiate process improvements where applicable for superior customer service.
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Ownership of high-profile customer orders and samples including order entry, order status, document creation, order release tracking through order validations, suspicious order monitoring, IDOC error resolution, shipment tracking, sales recognition, document management, and reporting for various order types: EDI, fax, email, phone, for RX, OTC, and control drugs, serialized products, and clinical trials.
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This position is responsible for supporting Customer Operation functions to drive sample EDI, IDOC, and inventory reconciliation with 3PL. This role drives collaboration with business partners throughout the organization to ensure customer loyalty.
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Service to AbbVie National Wholesale Directors, Executives & OTC Leadership, AbbVie vendor's, wholesale/retail customers, sales force, health care providers, government, hospitals, and institutions.
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Drive Continuous Improvement:Develop Key Performance Indicators (KPIs) to ensure sample orders are processed and delivered according to customer needs. Strategic thinking about customer experience and revenue, with decision-making authority within scope of responsibility.
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This includes achievement of the company's sales / revenue objectives measured by customer scorecards. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio.
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Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application is preferred.
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Team members are responsible for providing quality customer service as well as activation and technical support. The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology.
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Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues. Your mission is to be one of the best customer support advocates in the industry.
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Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency. Excellent written and verbal communication skills with the ability to provide a high level of customer service.
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Establish long-term customer relationships by providing exceptional service and one-call resolution. Related customer service experience and/or training is a plus. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network.
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Customer Service Representative - Bilingual Traditional Mandarin/English SpeakerBlue Cross Blue Shield of Arizona (BCBSAZ) is urgently hiring a full-time, fully remote (within the state of Arizona) Customer Service Representative to provide inbound phone support to healthcare customers throughout Arizona.
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TCBY in Dallas, TX is looking to hire a part-time Cashier / Customer Service Associate to provide our customers with quality food service at our frozen yogurt shop. A DAY IN THE LIFE OF A CASHIER / CUSTOMER SERVICE ASSOCIATE As a Cashier / Customer Service Associate, you are responsible for ensuring our customers have a positive and memorable experience when they visit our frozen yogurt shop.
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product support customer service specialist jobs Title: customer service Company: Appleone
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