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Ability to assess customers' support needs when they arrive, then provide solutions or refer them to other team membersFlexibility to regularly rotate through different technical specialties and skill setsAbility to thrive on change as products evolveContribute to an inclusive environment through respecting each others' differences and having the curiosity to learn.
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Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Your day in the Apple Store is filled with a range of focused support and service tasks.
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As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects.
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As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy.
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And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training. Apple is an equal opportunity employer. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.
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After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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You fulfill Apple's service commitment with style, speed, and skill. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own.
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You quickly diagnose product issues on the spot, explaining situations with patience and compassion. You offer advice on accompanying accessories that will further improve the customer's experience with Apple products.
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You fulfill Apple's service commitment with style, speed, and skill. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own.
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You fulfill Apple's service commitment with style, speed, and skill. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own.
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You fulfill Apple's service commitment with style, speed, and skill. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own.
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You fulfill Apple's service commitment with style, speed, and skill. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own.
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You fulfill Apple's service commitment with style, speed, and skill. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own.
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on the spot technical support jobs Company: Apple
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