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As a Representative in a Credit & Collections Call Center, youll take a lead in keeping our customers connected. As a Representative in a Loyalty Call Center, youll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers.
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Adhere to a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customers call and provide exceptional service. and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.
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Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need while also delivering a best-in-class experience. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.
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As a Customer Service Representative, youll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service.
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As a member of our Call Center team, youll work at the center of the action and redefine how our customers engage with the latest product offerings, media and entertainment. With each inbound call, youll work to cultivate a positive customer relationship; utilizing proven sales and saves techniques to maintain customer loyalty and sell products.
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Call Center Customer Service Representative. Meet service objectives in a fast paced call center environment. Our Service Representatives are responsible for customer support in our high-paced call centers.
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Remain proficient in explaining customer bills as well as managing billing, rate plan and feature matters for one or more products or services. Its an opportunity to be the voice of AT&T a global leader in communications and technology, in a career where well count on you to deliver a best-in-class customer experience.
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Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need. Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting.
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