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Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
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Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay.
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The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay.
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This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.
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Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
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Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
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Location The Ritz-Carlton Cleveland, 1515 West Third Street, Cleveland, Ohio, United States
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Location Dorado Beach a Ritz-Carlton Reserve, 100 Dorado Beach Drive, Dorado, Puerto Rico, United States
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Ensures front desk is clean, maintained and organized at all times. Executes procedures as outlined by front desk manual. Genesis Health Clubs also operates many other brands in the fitness and family entertainment spaces including Trampoline Parks, Water Parks, Ice Skating Facilities, Meal Prep Services, Baseball Tournament Facilities, and much more.
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While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary.
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Individuals with experience in customer service or office administration as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role.
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The Overnight Front Desk Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. The Overnight Front Desk Agent welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
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Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
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Be able to perform all duties of Front Desk Agent. Set the standard for guest relations at the Front Desk. Fully comprehend and execute all relevant phases of the front desk computer system.
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The Front Desk Agent at the Hilton Garden Inn Cleveland Downtown is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.
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Title: front desk attendant Company: Aerobodies Fitness
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