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Service Delivery enablement (field worker, 3rd party service management) Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.
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Accenture is committed to providing veteran employment opportunities to our service men and women. 5+ years of experience implementing comprehensive service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio.
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Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions crossing customer channels, service center backoffice and field service solutions.
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Digital content and the customer experience it fuels are, together, a vital expression of a brand’s voice and purpose. Experience with Service channel experience design, implementation, and execution.
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In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. Coach and mentor associates by effective team management 1:1, mentoring, career counselling and development, feedback, wellness check, etc., while ensuring strong engagement and morale.
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5+ years of experience implementing comprehensive end-to-end service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio.
$338,300 a yearFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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The digital economy has caused a massive increase in the amount and importance of digital content. 7+ years of experience in strategic planning, project management, stakeholder engagement, strategic leadership and change management.
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Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS solutions. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale.
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Works with software and technology partners to design & deliver Service-focused solutions. Develops strong working relationships with the senior management team and identifies follow-on project opportunities.
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We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. Experience in algorithmic decisioning or interactive management.
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If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
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Location: Primary residency within 90 minutes of an approved Accenture office. Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.
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For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.
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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Accenture Song—a new breed of agency that’s all about the Experience.
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As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.
$338,300 a yearFull-timeExpandApply NowActive JobUpdated 2 days ago
service content management jobs Company: Accenture
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