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Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions crossing customer channels, service center backoffice and field service solutions.
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Digital content and the customer experience it fuels are, together, a vital expression of a brand’s voice and purpose. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients.
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We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. + Customer Service Channels (B2C, B2B) If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (ccenture.com/us-en/about/contact-us) or speak with your recruiter.
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Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accenture is committed to providing veteran employment opportunities to our service men and women.
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As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.
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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Accenture Song—a new breed of agency that’s all about the Experience.
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As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.
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Familiarity with any of these SAP Functional modules: Asset Management (EAM), Finance (FI), Funds Management (FM), Controlling/Cost Management (CO), Materials Management (MM), Inventory Management/Warehouse Management (IMWM), Project Systems (PS), Sales and Distribution/Reimbursables (SD), Production Planning (PP), Plant Maintenance (PM), Customer Relationship Management (CRM) Real Property (RP), S/4HANA Defense & Security, Public Sector, Oil & Gas Industry Solutions.
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If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accenture is an Equal Opportunity Employer.
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5+ years of experience implementing comprehensive service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio. Service Delivery enablement (field worker, 3rd party service management.
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If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at [redacted], send us an email or speak with your recruiter.
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Manages experience-led teams in developing strategic vision and creative UI/UX design. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.
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Strong understanding of PCI/PII security and data privacy requirements. Experience with Service channel experience design, implementation, and execution. Ideal candidates will have a consulting background and will have experience managing and architecting technology-based Service platform programs that combine strategy, service experience design, and technology disciplines.
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The digital economy has caused a massive increase in the amount and importance of digital content. Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms.
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An individual filling this role will be responsible for the overall design & success of technology focused Service Experience programs, focusing on the client relationship, financials, technology blueprint and architecture, project delivery, resourcing, and overall program health.
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customer job Company: Accenture
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