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The Operations Manager position is responsible for the overall management and execution of the operational excellence for the entire store, with additional specific focus on supervision and management of team members in store Operations, which includes Asset Protection, Cashiers, Loss Prevention, Inventory Control and Maintenance.
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Through this important work, the Operations Manager leads the team and drives goals that directly impact customer satisfaction, store profitability, and Academy's Purpose. It is a leadership position and is expected to effectively drive the overall performance of the store and store Operations through the effective supervision, communication and coordination of the team members.
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Management responsibility for the store Operations and actively participates in the personnel decisions of Operations team members, including, but not limited to, employee selection, training, discipline, termination and development.
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At Academy Sports + Outdoors, our Purpose is the make it easier for everyone to enjoy more sports and outdoors. Actively participates in floor walks with Regional Vice President, District Manager, and Store Director and creates an implementation plan to make changes based on feedback provided in store walks.
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Duties may change, and the Operations Manager may be required to perform other duties as assigned. Provides Operations departmental direction and daily supervisory oversight to Team Leads, Cashiers, Custodians, Asset Protection, Loss Prevention, Inventory Control and Seasonal Team Members to ensure exceptional customer service is the priority of interaction with customers.
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Responsible for supervising the execution of various assignments as delegated by the Store Director in Playbook. Ensures the completion of departmental zoning and adherence to department, store and Company standards.
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Overall management responsibility for the execution and operational excellence of the entire store. Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store.
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Exceptional supervisory and management skills; ability to effectively coach team members on store policies, protocols and expectations; leads by example and effectively drives the performance of team members.
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Audits firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks, and signs off as final approver. Working knowledge of inventory software, order processing systems, payroll systems and Microsoft Office products such as Word and Excel.
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Must meet federal and state requirements for selling and processing firearms transactions. Required to complete Firearms Sales Certification training. Manages workforce productivity, efficiency and process improvement projects and initiatives.
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Provides supervisory oversight to the team member talent lifecycle including hiring, onboarding, developing and coaching team members. Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
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Demonstrated success in leading overall departments of up to 40 people to drive operational excellence and sales targets. This includes the development, analysis and implementation of the staffing, training, payroll hours and scheduling of team members.
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