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Manage support tools (including Zendesk), track usage, and identify and implement best practices. Previous experience as a customer support representative, customer success manager, or technical account manager.
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Familiarity with Zendesk or similar customer support platforms. Technical Expertise (specifically with Zendesk or similar platforms) Work from Home Support: $1,750 setup budget for a comfortable and efficient workspace.
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Customer support management system experience (Salesforce, Zendesk, Desk.com, etc.) The MakerPlace Operations Associate will be responsible for managing the day-to-day escalations process for our Tier 1 support team.
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Very strong computer skills (proficiency with Gmail, Google Sheets, Excel, Domo and Zendesk or other CRM tools preferred) u will have a variety of important responsibilities, including managing our customer service team (currently a remote team of 12 agents primarily doing email support), overseeing a constantly evolving set of operational tasks related to maintaining our 3rd party distribution channel partnerships, and acting as our main customer advocate with respect to product development and other business decisions.
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The Help Desk Manager (TX) oversees day-to-day tech support operations, community outreach, and engagement for NPower’s Community Help Desk (CHD) programs in the Texas region. Prepare apprentices for certification exams in the help desk curriculum (e.g. Zendesk CX Certification, DOL IT Generalist, and others.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Familiarity with Zendesk, NetSuite, Salesforce, or similar support platforms. 4+ years experience in accounts receivable or billing support role, ideally B2B SaaS. Client Accounts Receivable Support: Resolve customer queries via email and phone in a prompt manner to ensure the highest level of customer satisfaction.
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Experience in working with ticketing systems such as Zendesk and Salesforce. As a Support Engineer, you will have an opportunity to learn new technology and the potential to expand the role as the team grows.
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Accurately create case notes within Zendesk customer management software CMS , as well as customer ticketing software Service Channel, Service Now Follow troubleshooting guides and diagrams to resolve simple issues with industrial automation equipment.
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Zendesk, Great Plains, Service Cloud, Jira, ConnectWise, Autotask, etc. The ideal Support Manager, Operations (SMO) will be a blend of effective team coach, skilled risk manager, and intuitive talent nurturer.
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10 years of leadership experience in Technical Support, Engineering, or Operations environment at Senior Manager or Director level. Experience in multiple CRM platforms (e.g. Zendesk, Salesforce) with a drive to leverage the platform to drive operational efficiency.
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Serves as first point of contact for all customer inquiries via telephone, ZenDesk or email. Providing light tech support, order status, stock status, credit status, and general information.
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Items are received via multiple channels, including IT Help Desk, Zendesk case management system, email, or Instant Messaging. As an Integration Analyst, you will provide high-quality support for the Abbott Workday Human Resource environment as part of the HRTS HCM Architecture team.
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Experience with Customer Relationship Management systems (Salesforce, Dynamics 365, Zendesk) OR three years technical support experience with one or more of software support, hardware support or technical documentation.
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As a licensed Customer Care Specialist on LOOPs Support team you'll be joining a group of mission-driven, service and insurance professionals. Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.
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A strong degree of technical proficiency with online tools and systems; familiarity with Google Suite, JIRA, Trello, Ticket management systems (Zendesk, Hubspot) are a plus! Product Support Specialist.
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