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Experience building a customer success organization in a high growth environment, ideally at a B2B SaaS startup. Technical skills including Zendesk, Postman, SQL. Monitor client adoption, usage patterns, vendor integration success, and product configurations.
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Utilize customer success platforms (Gainsight and Zendesk) to monitor platform adoption, keep complete internal records, and maintain open lines of communication with customers. The Digital Customer Success Manager will manage and grow Responsive’s community of customers and users by fostering relationships with and supporting existing members through digital “tech touch” methods.
ExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. Technically- and business-minded Customer Success Managers, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration.
Full-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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We’re seeking an experienced and highly motivated Customer Success Manager who has a proven track record of working with global enterprise customers to deliver ongoing value and client success post-sales.
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We are seeking a Techncial Senior Customer Success Manager to join our PredictSpring team. 2-4+ years in Customer Success, Account Management, or Project Management within a tech-driven environment.
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They will help internally, compiling reports, making observations and recommendations and externally help protect our Brand Reputation with guidance from the Vendor Manager and wider Customer Success Team, to any issues or risks.
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As a Named Principal Customer Success Manager , you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our named (largest enterprise) customers.
$162,700 - $220,124 a yearFull-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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As a Senior Manager of Customer Success in the US , you will report directly to our Director of Customer Success at PlayPlay and work closely with , co-founder of PlayPlay.
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1 - 4 years experience in a customer service, sales, or similar customer-facing role (preference for experience in financial services or fintech/SaaS customer success) Familiarity with systems like Salesforce, Zendesk, chat bots, and BI tools like Looker.
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Create measurements of success for our content strategy and regularly communicate impact to the customer experience team. Experience using Zendesk. Collaborate with customer experience peers and cross-functional partners (Product, Marketing, Finance, Legal) to ensure our knowledge base is up-to-date with the latest product launches and support procedures.
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Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide array of customers.
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As the Knowledge Manager, International you will be a key part of the Justworks’ Knowledge Management (KM) team, working in close partnership with Justworks’ International teams — including Operations, Legal, Customer Success, Sales and Product — to drive the success of Justworks’ international knowledge resources.
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Minimum 2 years’ experience in a B2B customer-facing role, preferably as a Customer Success Manager, in a SaaS or service-oriented company. The Customer Success Manager will play a pivotal role in building strong, long-lasting customer relationships, fostering customer advocacy, and contributing to increasing net recurring revenue.
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We’re looking for a Product Support Specialist with a huge passion for technology to join our growing Customer Success team in the US. As our inbound Product Support Specialist you will be working together with the CS team and R&D team to execute a well-designed onboarding experience and ongoing support for our customers.
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We are looking for an Accounts Receivable Manager to work closely with our Customer Success, Sales, and Finance teams by actively communicating with customers while resolving client issues related to billing and services at SevenRooms.
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