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Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largestshareholder. The Retail Branch Manager I is responsible for the growth of consumer and business customer relationships, community engagement, and instore partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.
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Must be a "Keeper of the Woodforest Culture" and possess the ability to create energy around Retail objectives and initiatives. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve.
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Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
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Woodforest is an Equal Opportunity / Affirmative Action employer. Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.
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Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country.
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Individuals with this level of experience typically report to an on-site manager; will mentor or lead a team of more junior staff but do not typically have formal management responsibility for personnel decisions.
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The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.
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The Retail Branch Manager I - Bilingual is responsible for the growth of consumer and business customer relationships, community engagement, and instore partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.
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Key responsibilities include: Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers. As a Retail Banker you will receive training that will allow you to successfully engage and enhance the customer’s experience by offering products and services that best meet their needs.
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Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner. Perform branch servicing duties such as paying and receiving, cash and vault balancing; ordering cash, cards, reports, audits and control checks; maintain and service automated teller machines; and clean work areas.
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By joining Woodforest you will become a part of. Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales. Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
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Ability to work flexible or extended working hours to meet business needs; demonstrated reliability. Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.
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Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.
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Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail. Responsible and accountable for all personnel and employment decisions at assigned branch/location.
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Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region. Must be proactive when seeking business outside of the branch.
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