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This role is responsible for primary Tier 2 computer support by completing assigned trouble tickets across campus, and will interact with customers and stakeholders daily. The Desktop Support Specialist is a forward facing position and as part of IT, duties will also include regular and frequent customer communication, and participating in student staff training opportunities and departmental documentation efforts.
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This position is also responsible for providing customer facing Tier-2 level network and hardware support for Kastle’s regional offices to ensure that customers’ IT staff understands the network requirements for Kastle’s access control, video and IT services (e.g. APIs that integrate customer’s active directory/LDAP with Kastle’s hosted solutions.
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Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution; and providing support for implementation, troubleshooting and maintenance of IT systems.
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Provide Tier 2 support to an organization's local area network (LAN), wide area network (WAN), customer networks, Intranet and Internet and other data communications systems or a segment of a network system.
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The Challenge:The Help Desk Manager oversees all Tier 1 technicians, analysts, and specialists providing technical support to all AFNCR customer requests and inquiries. Leidos Digital Modernization sector is seeking a Help Desk Manager at Joint Base Andrews, MD in support of the AFNCR IT Services program.
$98,150 - $177,425 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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The Tier 2 Help Desk Support Technician provides world-class support and outstanding customer experiences. Job Description Cape Fox Shared Services (CFSS) is seeking an experienced Tier 2 Help Desk Support Technician to work full-time in scenic Ketchikan, Alaska.
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Empower AI: As the PFPA Tier 1/2 Support Technician , you will act as a model of customer service excellence to all organizational staff members in supporting the Pentagon Force Protection Agency user community and you will interact daily with the customer to ensure productivity and provide resolution to IT issues that the end-users may have with existing desktops, laptops, software installations issues, and other critical needs.
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Our team is very collaborative and works closely with the Primo Tier 2 Support Team to ensure that system defects are reported to the Primo Development team. T he Primo Support Team primarily serves our North American customer base, supporting librarians and libraries throughout the U.S. and Canada.
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Support customer Voting Systems by acting as a resource and/or troubleshooting complex and sensitive escalated Tier 2 technical issues. A Senior Specialist, Technical Services (Network Engineer) is responsible for network installation, configuration, and troubleshooting of Tier 2 issues among the full array of Election Management Systems in compliance with certification requirements across Federal, State and Local jurisdictions.
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Experience in a technical environment, with roles such as Technical/Customer Support, System Administrator (System installation, configuration, and maintenance), Network Administration, and Systems Analyst.
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They are seeking a skilled and customer-focused Tier Two MSP (Managed Service Provider) Field Technician. Minimum of 2-3 years of experience in a technical support role within a managed service provider (MSP) environment.
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Experience:· 1-year Epic clinical experience as end user, credentialed trainer, or other relevant clinical experience· 2 years’ customer service experience· Relevant Epic Clinical software experience· Call center experience a plus ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.
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This position independently analyzes, troubleshoots, and resolves Tier 2 support issues, defined as less common computer issues with a medium to a high degree of novelty, complexity, or financial/business impact.
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This announcement is for 2 (two), full-time, permanent, SEIU represented, Senior Tier 3 Support Technician (Information Systems Specialist 6) positions and may be used to fill future vacancies.
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1+ years of relevant Tier 1 or Tier 2 client-facing support experience, Healthcare or Healthcare IT fields preferred. At IMO, our Client Services Team is comprised of Implementation Specialists, first-line Customer Support, and Technical Support Specialists -all dedicated to driving value and high levels of customer satisfaction with IMOs terminology solutions.
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tier 2 customer support jobs
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