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Tier 1 technical support for NetSuite end users. This position will be responsible for providing training and support for all NetSuite users, as well as other NetSuite administrative tasks.
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The candidates will cover the on-site desks and provide “Tier 1” support, triage, etc. If you have a passion for hands-on technical support and the ability to work directly with end-users in a face-to-face setting, we invite you to apply for this HelpDesk Tech position.
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Provide basic tier 1 support for the Learning Management System. Under the supervision of the Assistant Dean of Online Education and Resources or designee, the Technical Support Specialist is responsible for maintaining PCs and peripherals, for troubleshooting and solving hardware and software problems.
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Proven experience in providing technical support in a Tier 1 or similar role, with specific experience supporting Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers.
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Handle Tier 1 and Tier 2 tech support calls. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role (3+ years.
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Must be capable of providing top-tier support for 5 or more of the information security technology common body of knowledge skill sets: 1) Access Control, 2) Application Security, 3) Business Continuity and Disaster Recovery Planning, 4) Cryptography, 5) Information Security and Risk Management 6) Legal, Regulations, 7) Compliance and Investigations, 8) Operations Security, 9) Physical (Environmental) Security, 10) Security Architecture and Design, 11) Telecommunications and Network Security.
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Teammates will answer technical support calls, work/prioritize tickets accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Job Description: Teammates will utilize TeamViewer to deliver remote user support services and work with the Ivanti ticketing system to address Incidents/Service Requests.
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Providing seamless DPOC help desk support is essential for all problems reported to the DCGS Operations Center to ensure trouble tickets are escalated to the next skill tier incidence response level for further technical analysis, troubleshooting, and closeout with the originator.
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Appropriate Technical Support experience and knowledge required for Tier 1 TechniciansFamiliarity with Windows and MacOS platformsUnderstanding of mainstream Internet Browser troubleshooting.
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Job RequirementsVocational or Technical Training Graduate of accredited Radiologic Technology program requiredExperience in Radiology preferredRegistered Technologist - The American Registry of Radiologic Technologists (ARRT) required must be registered upon hireBLS Tier 1 - Basic Life Support - Multisource required upon hirePhysical DemandsMedium Work*:Lifting weight Up to 32 lbs.
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This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.
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You’ll Bring These Qualifications:Three (3) to 10 years of Office Operations Support experience;BA/BS degree in an acquisition related field (Six (6) years of directly related experience may be substituted for the educational requirements); andAbility to pass Tier 1 background check (NACI.
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This individual is responsible for building and retaining a qualified team of professionals by addressing the importance of managing Tier 1 and Tier 2 technical support requests.
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Requires experience providing top-tier support for 3 or more of the information security technology areas: 1) Access Control, 2) Application Security, 3) Business Continuity and Disaster Recovery Planning, 4) Cryptography, 5) Information Security and Risk Management 6) Legal, Regulations, 7) Compliance and Investigations, 8) Operations Security, 9) Physical (Environmental) Security, 10) Security Architecture and Design, 11) Telecommunications and Network Security.
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Ability to submit electronic tickets to product support teams, and track to completion. NetSuite end user and/or support experience. Have participated in cross-functional teams that address strategic business issues involving CRM, Customer Service/Support operations.
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tier 1 technical support jobs
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