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The MakerPlace Operations Associate will be responsible for managing the day-to-day escalations process for our Tier 1 support team. Oversee all escalations from the Tier 1 support team.
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Provide Tier 1, 2 and 3 level technical support to the AvMC Enterprise. Provide technical assistance support in order to maintain secure and available systems by utilizing industry best practices to resolve incidents and respond to service requests while adhering to DoD cybersecurity policies.
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4) Tier II technical support for Sr. FST’s, Tier II technical support for external distributor technicians (DLS), and Tier II for PGP field service technicians.
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Preference for candidates with automotive industry background in either an OEM or Tier 1 company, coupled with prior experience in a customer-facing technical role." Provide technical support to the project team in areas of requirements analysis, architecture design, integration, or issues investigation.
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Provide tier 1 support to Imperva's worldwide employees on all IT matters (system, network, accounts etc. Experience in a technical role providing remote support in a technical service desk environment, with a track record of achieving productivity goals.
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You will be responsible for providing support for our HR systems and acting as a liaison for Workday technical assistance. One (1) year of technical writing and training experience.
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Handle Tier 1 service desk tickets through Phone, voicemail, and webform ticketing system. The Support Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team.
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Provide Tier 1 Support and engage appropriate Lexmark internal support team to continuediagnosis of the issue for coordination of dispatching service technician if required.
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The Service Desk Analyst is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be proactive when dealing with user issues.
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The Tier 3 Technical Support Engineer at LTN Global is the final escalation point within the Customer Support Team. Technical issues that cannot be resolved by Tier 1 and Tier 2 are escalated to the Tier 3 Technical Support Engineer.
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Provide technical support for network systems and customer service requests using the company ticketing system. Assist Tier 1 when needed. Support multiple applications used throughout the company.
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Deskside Support, Desktop Management, SiteSupport, Field Support, Asset Management, Shipping and Receiving, Asset Lifecycle management Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that can not be resolved by Tier 1 (L1)and providing support for software and hardware technical problems.
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This individual is responsible for quickly triaging all reactive support tickets, diagnosing and resolving Tier 1 & Tier 2 issues, and escalating Tier 3+ issues quickly to the appropriate team member.
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The Specialist completes routine tasks related to projects and technical requests and provides Tier 1 and Tier 2 support in all areas of the departmental service portfolio.
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Aspen is a Tier 1/2 Automotive supplier of PyroThin thermal barriers, and our Pyrogel and Cryogel insulation products are used by virtually all leading petrochemical and refining company across more than 50 countries.
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