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Ability to utilize telephony systems, CRM and other ticket tracker systems, and Microsoft Office Suite. The TL is ICE's primary point of contact for the public and select government and non-government partners to report suspicious activity and alleged violations of immigration and customs law.
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Providing 1st and 2nd line support to customers for Telephony, Data and IT Services. We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly.
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Respond to multi-media (Telephony, Mediprocity & Email) communication escalations for clinical or IV questions, delivery issues, NarcCode / STAT / LRP requests and MD paging. PharmScript is one of the nation’s leading pharmacies, partnering with long-term and post- acute care facilities to supply medications to thousands of residents and patients.
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The Contact Center Care Coordinator is responsible for providing outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions.
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Knowledge and passion for telecommunications and related services (VoIP, SaaS, hosted communications, cloud communications, hosted call/contact center, managed services) Vantage uses its own technology and applications to present a communications toolset, which features a robust roster of telephony features and functions, call center services, web-based communications tools, and CRM services.
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Evaluate, design, and implement Genesys Cloud Contact Center and UC solutions, including call center routing and management, IVR design, and integration with other systems, such as Zoom, Zoom Phone, MS Teams, Salesforce, and others.
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1 of the following certifications: Avaya Certified Implementation Specialist, Avaya Certified Support Specialist, Avaya Certified Solutions Specialist in the areas of Call Center, Messaging, Session Manager, Contact Center, or equivalent Cisco Certification, CCNA Voice, or other industry leading certification.
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DH Pace Company, Inc. will hire an experienced Call Center Director to manage the consolidation of multiple contact centers to three or four large contact centers located across the US. This leadership position will handle all aspects of DH Pace Call Center operations, including people, process, systems, quality, and meeting Key Performance Indicator targets (“KPI’s”) within the approved budget and consistent with company directives and objectives.
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Strong knowledge of contact center infrastructure, including queue management systems, WFM, telephony systems, and CRM. 3-5 years of experience in Contact Center operations, including forecasting, capacity planning, workforce management, real-time operations frameworks, and working knowledge of contact center technology and platforms.
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Support Tier 3 staff with Cisco's IP Telephony and Cisco Webex Contact Center Enterprise and all related Cisco IP telephony infrastructure. As a key role within the corporate IS division, this position's major responsibility area is to implement new solutions as deemed needed for business, support existing solutions in place, and troubleshoot problems as reported for the Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Presence Server (IM&P) and Cisco Contact Center as well as third party integrated technology including the Avaya CS-1000e TDM phone system.
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Qualifications: BS in Computer Science preferred, or equivalent experience, 3+ years of prior advance network support-related experience, 3-5 years’ experience in a financial services organization preferred, Certifications from CompTIA, Network+ and A+, Knowledge of Microsoft’s Active Directory and Network Domains, Experience working with Microsoft 365, Extensive knowledge of IP Telephony, Extensive knowledge of LANs and WANs, Certifications with network administration.
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Solution components may include departmental switches, enterprise switches, routers, firewalls, VPN gateways, IP telephony, IVR, Automated Call Distribution (ACD), SD-WAN appliances, WAN accelerators, Load balancers, Zero Trust Network Architecture, and other network technologies.
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Install and troubleshoot ShoreTel/Mitel Connect product line, including SIP, ECC and Mobility, Mitel MiVoice Business/Mitel MiVoice Business Contact Center. 10+ years of experience in Cisco Unified Communication and IP Telephony products.
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Familiarity with call center technologies such as CRM systems, call routing software, IVR, workforce management tools, and telephony systems. Serve as the technical subject-matter expert of business processes and provide guidance to Contact Center teams and Leadership to effectively develop and deploy solutions.
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Support Contact Center Application and Telephony Connections. Experience with Vonage Contact Center (New Voice Media) a plus. Experience with Workforce Management and Omni-Channel tooling a plus.
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