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Public Safety Telecommunicator are responsible for the efficient response to emergency and non-emergency calls to include but not limited to, receiving, processing, effectively prioritizing and documenting all calls for service for police, fire and medical assistance from the public, relaying information to the appropriate source for assistance, and performing related administrative duties.
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Ability to pass a public safety telecommunicator test with a score of 80 or above. This work involves the responsibility for operating a multi-channel two-way radio system; computer systems, receiving phone calls, and performing related clerical tasks.
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A Public Safety Telecommunicator, often referred to as a dispatcher, is a vital link between the public and emergency response personnel such as police, fire and medical services. Using highly technical computer aided dispatch systems (CAD) and multi-channel radio/paging consoles, the Dispatcher must act quickly, efficiently, calmly, and accurately to process incoming emergency calls and dispatch and coordinate emergency responder resources.
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Qualifications: Required Education: High school diploma or equivalent required Certifications: None Licensure: Emergency Police Dispatch (EPD) certified by NAED within 90 days of date of hire and Emergency Telecommunicator course (ETC) or successful completion during initial orientation.
Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Assigns call requests as a single service (law enforcement or fire/EMS) dispatcher over a two-way radio to law enforcement responders or fire/EMS responders in vicinity to investigate incident or provide assistance.
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TCOLE Advanced or Masters Telecommunicator Certificate. HEARING - Must be normal or correctable to levels capable of discerning two-way radio, telephone and conversational speech without loss of understanding.
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Certified Kentucky Telecommunicator issued by Department of Criminal Justice and Training or Must receive Telecommunicator certification issued by the Department of Criminal Justice Training within six (6) months of employment.
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Typically gained by at least one year of experience as a basic Emergency Medical Technician (EMT); OR successful completion of the Emergency Telecommunicator Course (ETC); OR at least one year of experience as a dispatcher/operator in an emergency dispatch environment; OR at least one year of full-time experience providing customer service in a high-volume call center or similar setting.
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Must possess or obtain and maintain APCO PST1, NCIC EMD, EFD, EPD and South Carolina E-911 telecommunicator certification. Operates a variety of equipment such as a computer, NCIC computer, console, computer-aided dispatch, printers, TDD, two-way radio system, tape recorder/player, fax machine, pager, copier, telephone, etc.
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Must possess or obtain within six (6) months of start date a valid APCO Basic 40-hour Telecommunicator Certification, APCO Emergency Medical Dispatcher (EMD) Certification, American Heart Association or National Safety Council CPR and First Aid Certifications, NCIC Full Access License, APCO Customer Service in Today's Public Safety Communications Certification, APCO Surviving Stress Certification, APCO Communications Center Supervisor Certifications, CTO Certification.
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Completion of the Criminal Justice Training Commission (CJTC) Telecommunicator I and II certification(s) or the equivalent certification through the Washington State Patrol. data management and software suites including A Central Computerized Enforcement Service System (ACCESS), Enforcement Program Records Management System (RMS), WILD Licensing System, Radio over Internet protocol (RoIP) base station terminals, Driver and Plate System (DAPS), and other sensitive law enforcement information resources.
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The 911 Public Safety Telecommunicator and a Criminal Justice Information System (CJIS) certification issued by the State of Florida certification must be obtained within 6 (six) months from the date of hire and must be maintained valid throughout employment.
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Attends required training and maintain required certification, including but not limited to, public safety telecommunicator course, TIES, NCIC, NIMS< Amber Alert, CPR, Respectful Workplace, Customer Service, CAD, on-the-job training by the Communications Training Officer, new database training, TDOT Fog Zone training, TDOT Smart Way training, CJIS training.
$3,150 - $4,733 a monthExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Successfully complete the C-COM Telecommunicator Training program, Emergency Telecommunicator Course, CPR/AED training, DCI, EMD, call taking, and either county law channel and city law channel, or county fire, Monroe fire and EMS channels, NC Sheriff's Standards Certification.
$35,232 - $52,848 a yearExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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This is the entry level class in the Public Safety Telecommunicator series, which is typically used as a training classification and requires proficiency in performing tasks of higher than average difficulty.
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