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Public Safety Telecommunicator are responsible for the efficient response to emergency and non-emergency calls to include but not limited to, receiving, processing, effectively prioritizing and documenting all calls for service for police, fire and medical assistance from the public, relaying information to the appropriate source for assistance, and performing related administrative duties.
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A Public Safety Telecommunicator, often referred to as a dispatcher, is a vital link between the public and emergency response personnel such as police, fire and medical services. Under the general supervision of the Communications Supervisor, the Dispatcher performs specialized work in receiving emergency calls for service and dispatching the appropriate police, fire, and EMS, as required.
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Qualifications: Required Education: High school diploma or equivalent required Certifications: None Licensure: Emergency Police Dispatch (EPD) certified by NAED within 90 days of date of hire and Emergency Telecommunicator course (ETC) or successful completion during initial orientation.
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Police Dispatch Certification is preferred. The Village of Orland Park’s award winning Police Department is currently accepting submissions for a full-time Telecommunicator.
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Positions in this classification receive and prioritize emergency and non-emergency calls from the public, and provide information or dispatch police, or transfer the call to the appropriate agency for fire or emergency medical service units as needed.
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The department is led by a command staff comprised of sworn and non-sworn members of the rank of lieutenant and higher, a communications and records manager, and public information representative; all of whom report to the chief of police through an established chain-of-command.
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Obtain and maintain Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Telecommunicator (ETC), and CPR certifications. Yes No 06 Do you already have any basic emergency telecommunications courses, such as APCO Telecommunicator I, IAED, ETC, or similar.
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Conducts Quality Assurance audits of the Police dispatch protocol systems. The 911 Public Safety Telecommunicator and a Criminal Justice Information System (CJIS) certification issued by the State of Florida certification must be obtained within 6 (six) months from the date of hire and must be maintained valid throughout employment.
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Summarize critical information for public safety first responders in the computer aided dispatch system using correct grammar, spelling, and punctuation, and refer and classify calls for police/fire/EMS assistance according to the level of response required.
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Dispatch emergency and other calls requiring police, fire and/or EMS response according to priority and available field units via a radio console or other electronic means of communication.
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SPECIAL REQUIREMENTS/LICENSES: Must be able to obtain LEDS certification within 6 months of hire and attend DPSST Telecommunicator and Emergency Medical Dispatch training within 12 months of employment.
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Must be capable of obtaining an Emergency Police Dispatcher (EPD) certification and maintain the certification by recertifying every 2 years. Use a dispatch communication software program (e.g., Computer Aided Dispatch [CAD], Automated Location Information [ALI], two-way radio console, automated alarm transmitting equipment) in emergency situations to communicate dispatch instructions.
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Must successfully complete all internal police dispatch and related training. Documents police and security service requests in an electronic records management and dispatch system.
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Obtain and maintain within 12 months of employment certification in Emergency Police Dispatch. Obtain and maintain within 6 months of employment Department of Defense (DoD) Telecommunicator I and II (or equivalent Certification.
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Special Requirements of the PositionCertifications/License- Requirement to obtain State of New Mexico Police/Public Safety Telecommunicator dispatching certification within one year from date of hire.
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