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As an IT Specialist (Customer Support) you will be responsible for the administration of video conference and telehealth equipment technical services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
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The work of this position includes customer support problems that meet current and future business requirements of the IRS and its customers. Experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
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Reporting directly to the Information Technology Infrastructure Manager, you'll lead a dedicated team of technical staff committed to providing top-notch end-user support services across our organization.
$110,301.15 - $147,805.42 a yearFull-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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Responsibilities will include providing support across IHS pertaining to the installation, configuration, auditing, troubleshooting, training of equipment/systems and resolving issues reported.
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Experience coordinating and project managing video conference and telemedicine operation activities that require the planning, implementation, integration and maintenance of information technology software, systems, and programs.
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BASIC REQUIREMENT(S) : Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov) Support stakeholders in the use of Resources and Patient Management System (RPMS), Electronic Health Record (EHR) or equivalent patient health records system.
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Provides brief, itinerant support to partner providers for basic issues regarding daily use of the HER system. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
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Contact the hiring agency for more information on the specific benefits offered. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
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Researches, develops and proposes policies and procedures for video conferencing operations of all sites in the IHS. Schedules, monitors, records and performs initial operational troubleshooting of video conferencing operations; reports anomalies to designated supervisor and other appropriate personnel.
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Serves as principal point of contact for video conferencing activities requiring the coordination and management of video conferencing operations and telemedicine events. Coordinate video conferencing operational activities for meetings, telemedicine events, training workshops, and conferences to ensure adequate functionality of systems.
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Serve as principal point of contact for video conferencing activities requiring the coordination and management of video conferencing operations and telemedicine events. This position is eligible for remote work in accordance with the HHS Workplace Flexibilities policy.
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Experience troubleshooting and managing telehealth and video conference software, systems and program activities to enhance the delivery and quality behavioral health services; AND, Supports connection from outside of IHS by partner providers via the Virtual Private Networking (VPN) system, networking, when problems arise with IT and OIT to help solve connectivity and functionality issues.
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Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social.
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Assists with budget recommendations for video conferencing equipment, supplies, programs and events. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service.
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Fingerprint results and background investigation documentation must be cleared prior to hire. Your Human Resources Specialist will provide a list of documents acceptable as vaccination proof and instructions on how to submit your vaccination documentation or how to request a medical or religious exemption, if needed.
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technical support jobs Title: customer information technology
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