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Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award. Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards.
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Engineering, Management/Business Management, or Computer Science. Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy.
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Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment. CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency.
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Demonstrated experience analyzing service desk performance through various statistical and reporting methods. Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques.
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Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology.
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Experience working with TFS for source control, deployment / builds, backlog and task management. Demonstrable experience and skills at applying design patterns to complex application architectures Factory method Decorator ndComma Publish/Subscribe Strategy.
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Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs.
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Proactively looks for opportunities, solutions and process improvements, manages projects, including contracting, milestones and task management, resources, risks/dependencies. This job is responsible for overseeing assigned areas of audit work acting as an Auditor-in-Charge (AIC), and executing on the audit strategy for Lines of Business (LOBs.
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Serves as the on-site contract manager and coordinates with Bowhead Leadership, the Government Contracting Officer (CO), Task Order Contracting Officer's Representative (TOCOR), Project Officer (PO), and government management personnel.
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Employment Type: Full Time, Mid-level. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
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In coordination with Project Management and Client Team, this position develops the bid/award negotiation strategy for the project, allocating decision-making authority and task responsibilities to appropriate subordinates; utilizing their time, skills, and potential effectively, planning proper assignments of personnel and appropriate allocation of resources.
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Provide grant writing and funding strategy support for infrastructure projects. Serve as task lead / key staff for grant assistance contracts; manage scope, schedule, and budget. Grants management experience (post-award), such as experience with FTA's TrAMS system and other federal grants.
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This role will own the execution of the implementation plan in terms of project management and change control execution. Assure timely and fully compliant (RFT) maintenance of Change Control Management system related to Global Distribution Change Records (GDCR) and/or Customer Facing SKU Change Records (CFSCR.
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Demonstrated experience developing a customer care philosophy that ensures customer satisfaction. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
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Experience in one of the following disciplines: Information Systems, Information Technology, To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others.
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