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Sykes and Sitel are now Foundever. Sykes and Sitel are now Foundever. Problem-solve and connect with customers by phone via inbound calls; no sales. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
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All our calls are inbound calls only - no cold calling. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions - including self-service, artificial intelligence (AI), and data-driven analytics - with the expertise and empathy of our employees to Create Connection.
Full-timeExpandApply NowActive JobUpdated 19 days ago - UpvoteDownvoteShare Job
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Sykes and Sitel are now Foundever™ At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. Sykes and Sitel are now Foundever™ At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options.
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At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. Foundever is a global leader in the customer experience (CX) industry.
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Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.
Full-timeExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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Supporting +9 million customer conversations every day in languages across 45 countries, Foundever combines innovative thinking and digital solutions - including self-service, artificial intelligence (AI), and data-driven analytics - with the expertise and empathy of our employees to Create Connection.
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Whether you are onsite (location) or working from home, depends on the results of your assessment and interview. Foundever requires a dedicated, quiet work environment, free of distractions during working and training hours, including pets, phone, or other household members.
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100% Paid Professional Training at $15 per hour. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Starting at $19 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Drive customer satisfaction through voice, chat, and/or email communications. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.
$16.25 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Employee Assistance Program (EAP) With 170,000 associates across the globe, we're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups.
$15 - $18 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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For an optimal experience in the application process and to ensure your security, please install the latest updates on your mobile device. This could include dealing with customers, clients, or third-party contacts and complaints.
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We invest in our people by providing paid training along with growth and development opportunities, for example 84% of our managers are internal promotions. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
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We know every action taken, no matter how small, has a significant impact. Internal Mobility (84% of our managers are promoted within) The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality customer service.
$17 - $19 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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This is a job for a Site Lead position with a company located in Madison, MS.
ExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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Sitel inventory management will be a key driver in your ability to coordinate this logistical effort. Sitel inventory management will be a key driver in your ability to coordinate this logistical effort.
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sitel job
FEATURED BLOG POSTS
Virtual Reality Job Interviews
With the advent of desktop computers, the arduous task of scouring through weekly job classifieds became a thing of the past. The mid-1990s brought about a new era where job seekers could easily search and apply for jobs online. The introduction of AOL's Instant Messaging feature provided an even faster means for employers and candidates to communicate and schedule interviews. As smartphones became more pervasive in the early 2000s, hiring managers increasingly used phone calls for screening and interviewing candidates. Despite this trend, over 80% of interviews still took place in person.
A Potential TikTok Ban?!
As you may already know, there has been a lot of talk lately about the possibility of a TikTok ban. While this has not yet come to fruition, it's important to consider the implications this could have for businesses and recruiters who rely on TikTok as a platform to market their brand, recruit new talent, and connect with their audience.
The Effects of Workplace Racism and Sexism
One day it's a covert statement to a mother returning to work after maternity leave. Another day it's a lingering gaze at an employee enjoying a culturally rich meal. These microaggressions (or sometimes macroaggressions) can take an employee from a confident, high-performer to one that feels insecure being themselves at work. Your employees engage with people with different ideas and feel most comfortable and valued when they can work without losing their cultural, racial, and gender identity. While most employers know this, why have workplace racism and sexism often been neglected?
When Rage Applying Strikes: How to Identify Unserious Candidates
As the job market remains highly competitive, we have seen a surge in "rage applying." This is when candidates apply to multiple jobs, often without considering whether they are truly interested in the role. Rage applying goes hand-in-hand with quiet quitting. Often, employees want to entertain the thoughts and feelings of leaving their job, but they aren't necessarily serious about leaving yet. Meanwhile, other employees engaging in this trend are actually trying to find a better role. As a recruiter, it can be hard to identify who are the real applicants in a sea full of quiet quitters, but understanding rage applying and identifying red flags will certainly help.
How to Increase Job Ad Exposure
In today's competitive job market, writing quality job ads is critical for attracting top talent to your organization. While networking and candidate referrals are prime real estate for finding qualified candidates, nothing beats the tried-and-true method of writing an extraordinary job ad. But while writing a great job ad is the first step, what's more important is increasing visibility. You could have the most detailed, well-written ad on the internet, but if no one sees it, then you are wasting time (and potentially money!). Employers often believe that job boards are the root of the problem, but you can learn how to increase job ad exposure by tweaking a few steps of your recruitment process.
How to Navigate Hiring Out of State
The job market has shifted significantly in recent years. The accelerated adoption of technology has not only pushed many companies into remote working arrangements but also increased the availability of supporting tools and technologies (i.e., video conferencing and collaboration software).
Building a Candidate Pipeline Through Internships
Building a candidate pipeline through a great internship program for local college students and recent graduates at local universities is a great and cost-effective way to attract and retain top talent. By offering meaningful and impactful work experiences, regular feedback, coaching, and mentorship, you can create a positive internship experience that will make your organization a sought-after destination for future employees. This not only benefits the organization in the short-term but also in the long-term, as you'll have a pool of well-trained and experienced candidates who may be interested in full-time employment once they graduate. Furthermore, building relationships with local universities and college students can increase brand awareness and build a positive reputation for your organization in the local community.